QUESTIONS ABOUT TADÉ
Tadé Méditerranée is a brand of skincare and well-being products inspired by Mediterranean traditions. With 30 years of experience, we offer natural and sustainable products, designed with authentic raw materials that are gentle on the skin and the environment. Tadé Méditerranée also consists of 30 employees in France and Syria, as well as numerous artisans with whom we work daily to create quality products.
What are your solidarity commitments ?
For over 8 years, Tadé has been supporting the NGO Baroudeurs de l'Espoir, which is dedicated to the education of children in the Middle East and provides assistance to displaced populations in Lebanon and Syria. We also support our local artisans to preserve their know-how, respect their traditions, and offer them fair, dignified, and ethical working conditions.
QUESTIONS ABOUT SKINCARE PRODUCTS & COSMETICS
What types of products do you offer ?
Our promise? Beautiful, delicious, and above all, genuine products!
- Authentic Aleppo and Marseille soaps: solid, liquid, and scented, our unique and natural rituals for the hammam bath.
- Skincare and well-being products for the body: magic balms, powder masks, precious oils, hand and face creams and lotions... complete and essential routines!
- Candles and home fragrances: 5 scented stops in the Mediterranean to perfume your interiors.
- Maintenance & Cleaning: Black soap, washing soda crystals or pure baking soda, solid dish soap or Aleppo soap flakes for laundry, for a natural cleaning routine !
Are your products natural and environmentally friendly ?
Absolutely. Tadé places great importance on the naturalness of its products and is committed to being completely transparent about the origin of its ingredients and raw materials, down to the location of the production of each product and its processing. The majority of our products are certified organic or natural by reputable labels. Our formulas prioritize natural ingredients, without parabens, silicones, or sulfates, and most of them are also free from palm oil! We also commit to offering you packaging made from recycled or recyclable raw materials: eco-friendly.
Do your products suit all skin types ?
Yes, you will find in the BENEFITS category our selection of products specially designed to meet your needs, or for the care of every type of skin from the most sensitive to the oiliest and mature !
Where do Tadé products come from ?
Our Aleppo soaps are authentic, made using ancient methods by our Syrian master soap makers. Our artisanal decorative and lifestyle products are handmade in collaboration with local artisans, particularly in Syria, Lebanon, and Turkey. As for most of our bath and wellness products, they are mostly made in France or in countries around the Mediterranean region.
The certifications of our products guarantee their quality, their naturalness, and their respect for the environment.
Ecocert certification:
Ecocert is an organization that certifies our COSMOS products, so it is the COSMOS certification that guarantees all of its points + everything in bold should be added to this list:
- At least 10% of the ingredients are sourced from organic farming.
- Non-GMO (absence of GMOs)
- Recyclable packaging
COSMOS ORG:
No need to add "no animal testing" as it has been banned since 2013 anyway. You could maybe add it separately, but not in the category.
- Recycled or recyclable packaging
COSMOS NAT:
- Absence of elements derived from the petrochemical industry
- No plant ingredient obtained from genetically modified organisms (GMOs)
- Packaging in recyclable packaging
Indeed, the COSMOS certification already certifies certain points ( https://www.ecocert.com/fr-FR/certification/cosmetiques-biologiques-ou-naturels-cosmos ) , and COSMOS ORG or COSMOS NAT have additional "requirements": Cosmos Organic: the content of organic ingredients must make up a minimum of 95% of the total and at least 20% of the finished product. Cosmos Natural: the minimum content of organic ingredients is not met, but 95% of the total is of natural origin. https://www.cosmebio.org/fr/le-label/
Ecodetergent Certification: Ecodetergent is a specific certification for ecological cleaning and maintenance products. At Tadé, this certification is particularly awarded to our natural liquid soaps and cleaners.
What she guarantees:
- Formulas made of natural and biodegradable ingredients.
- Environmentally friendly processes for a low ecological footprint.
- Eco-friendly packaging, promoting recycling.
- Absence of surfactants derived from petrochemistry.
What is the naturalness percentage of Tadé products' formulas ?
Most of our products have a naturalness rate of over 97%, confirming the purity and quality of the ingredients used.
Where can this information be found? The exact percentage of naturalness is indicated on the product pages of our website. You will also find it directly on the packaging of our products, for full transparency.
Some soaps can stain the soap dish or the edges of the sink. Is this normal ?
Some soaps, such as Aleppo soap (green/brown) or activated charcoal soap (black), may leave temporary marks on soap dishes or sinks due to their natural color.
Don't worry !
- Marks on surfaces: they can be easily erased with a damp sponge.
- Fabric: these natural soaps do not contain any synthetic dyes, therefore they do not permanently stain the laundry; one wash is enough to remove any residue from bath towels.
How to know if a product that is out of stock will return to the e-shop ?
For any questions regarding a product out of stock, we invite you to send us an email to the following address: web@tade.fr. .
We will get back to you as soon as possible to inform you of its availability. 😊
INCI stands for International Nomenclature for Cosmetic Ingredients.
It is a universal language used to precisely describe and identify the ingredients present in a cosmetic product, regardless of the country. This nomenclature ensures transparency and understanding for consumers.
To better decipher it, we suggest you find their translation in the "COMPOSITION" tab of our product sheets.
Are Tadé products suitable for children and pregnant or breastfeeding women ?
Most Tadé products are suitable for children, pregnant women, and nursing mothers, as long as the usage instructions provided on the packaging are followed.
DOUBT ABOUT A PRODUCT?
For more specific recommendations, contact us directly. Our Quality & Regulation service will be able to provide you with an answer !
How to know which products are good for which skin type ?
Go to the category BENEFITS / SKIN TYPES on our website. There you will find products suitable for each type of skin:
Dry / Oily / Normal / Sensitive / Combination
You just have to click on the category corresponding to your skin type to discover the recommended skincare products.
"How can I stay informed about new releases and promotions?"
Sign up for our newsletter to receive our news, new collections, and exclusive offers.
You can also follow us on our social media platforms to stay up to date with our latest news and updates.
LIFESTYLE PRODUCTS QUESTIONS
What types of products do you offer ?
Our promise? Beautiful, delicious, and above all, genuine products !
- Bath accessories: Loofah or crepe gloves, artisanal shaving brush, pumice stones or alum stone as natural deodorants.
- Decoration & Lifestyle: A unique selection of hand-blown glass lamps crafted by our glass artisans in Damascus, made from recycled tires to enhance your interiors, and organic cotton bath linens.
- Candles and home fragrances: 5 scented stops in the Mediterranean to fill your home with delightful aromas.
How long do Tadé scented candles burn for ?
Tadé scented candles offer a burning time of 30 to 40 hours, depending on how they are used.
This information is directly indicated on their packaging. 🕯️
How long do scented bouquets last ?
Tadé scented bouquets diffuse their fragrance for 3 to 5 weeks, depending on their use.
Tip: To intensify the scent, stir or flip the sticks regularly.
Durability: These bouquets are reusable indefinitely thanks to our available perfume refills and rattan sticks.
All this information is indicated on their packaging. 🌿
Is it possible to use all Tadé Art de Vivre products outdoors ?
Tadé Art de vivre products are designed to bring a touch of refinement both indoors and outdoors, but this depends on the materials used.
- Blown glassware: Our glass creations are mainly intended for indoor use, as they can be sensitive to impacts and temperature variations.
- Metalwork: Metalwork products, such as certain accessories and lanterns, are durable and can be used outdoors, but it is recommended to protect them from bad weather to preserve their appearance.
- Recycled tire: Our recycled tire products are particularly sturdy and suitable for outdoor use. They withstand the elements well and are perfect for decorating your outdoor spaces.
To ensure the longevity of your products, please refer to the specific recommendations provided for each item.
"How can I stay informed about new releases and promotions?"
Sign up for our newsletter to receive our news, new collections, and exclusive offers.
You can also follow us on our social media platforms to stay up to date with our latest news and updates.
QUESTIONS ABOUT MY ORDER
Where can one buy your products ?
Our products are available.
On our website tade.fr
At our authorized reseller partners.
In some shops specialized in natural treatments.
What are your payment methods ?
The payment method offered on the website tade.fr is the credit card. We hope to offer you new payment methods very soon.
What are your delivery methods ?
The delivery methods offered are:
- Colissimo with a delivery time of 48 to 72 hours from the order confirmation.
- Collection at the showroom 24 hours after order confirmation, at 274 Avenue de Paris, Parc d’Activités de Signes 83870 SIGNES from Monday to Friday from 10am to 4pm.
- Carrier, delivery time of 5 to 8 business days from the order confirmation.
What are your delivery terms ?
We offer several delivery options depending on the destination and the contents of your order.
Delivery in France is free for orders over 59€, excluding blown glass clusters and light products.
- DPD delivery to home or to a pick-up point in France and many European countries.
- Schenker delivery in France and many European countries for fragile products
- Delivery available via click and collect at our showroom in Signes (83870)
At which stage of the order do your offers and promo codes apply ?
As a general rule, we make your journey easier by activating the offer directly in your cart. If you have a promotional code, you can enter the code in the summary on the cart page during the online ordering process. Simply click on the option: "You have a promo code" and enter this code in the designated box.
Is it possible to modify or cancel an order once the confirmation email has been received ?
It is not possible to modify or cancel an order after it has been confirmed. You must wait to receive your order and then return it within 14 days after receiving your package to the following address:
Customer Service Returns
BP 10743 - Signes Industrial Zone
Avenue de Paris
83 030 TOULON CEDEX 09
This is an address in Toulon, a city in France. "CEDEX" stands for "Courrier d'Entreprise à Distribution EXceptionnelle" which is used to identify specific post office boxes for businesses or organizations.
The return is made at your expense.
The refund for the returned product(s) at the invoiced price, including the outbound delivery costs, will be made using the same payment method that was used to pay for the order. The refund will be processed a few days after the returned product(s) have been received.
If there is an issue with opening my package, what is the procedure to follow ?
For any complaints regarding an order from the e-shop, we invite you to send us a message to the email address. web@tade.fr. We will respond to you as soon as possible.
What are the conditions for refunding an order ?
In case of a refund request, we invite you to return the item within 14 days after receiving your package to the following address:
Customer Service Returns
BP 10743 - Signes Industrial Zone
Avenue de Paris
83 030 TOULON CEDEX 09
This is an address in Toulon, a city in France. "CEDEX" stands for "Courrier d'Entreprise à Distribution EXceptionnelle" which is used to identify specific post office boxes for businesses or organizations.
The return is made at your expense.
The refund for the returned product(s) at the invoiced price, including the outbound delivery costs, will be made using the same payment method that was used to pay for the order. The refund will be processed a few days after the returned product(s) have been received.
Is it possible to place a gift order without an invoice and with gift wrapping ?
The package only includes the delivery note. The invoice is available in your customer account. Please note that you can choose a gift wrapping to purchase from those offered on the "Gift Giving" page in the shopping cart.
QUESTIONS ABOUT MY ACCOUNT
What information is stored in My Account ?
As stated in the privacy policy accessible HERE, the website Tade.fr stores the data recorded during the account creation, namely Name, Surname, Postal Address, Email Address. Tade.fr and all your past or current orders placed on the website tade.fr.
How to update personal information or change your password ?
To modify your personal data or password, we invite you to go to your account using your ID and password in the Information section.
How to subscribe and unsubscribe from the newsletter ?
To subscribe to the newsletter, there are two possible solutions:
- Enter your email address in the space provided on the website. https://www.tade.fr/en/
- in My Account under the Information section, check the box for Newsletter Subscription
To unsubscribe from the newsletter, simply uncheck the option in your account under the Information section.
PRACTICAL INFORMATION
TADE, Levant Country
Paris Avenue Business Park
83870 SIGNES
This is a French postal code for the town of Signes in the Var department of southeastern France.
France (excluding overseas territories)
Call us:
+33 494 629 620
How to subscribe and unsubscribe from the newsletter ?
To subscribe to the newsletter, there are two possible options:
- Enter your email address in the space provided on the website. https://www.tade.fr/en/
- in My Account under the Information section, check the box for Newsletter Subscription
To unsubscribe from the newsletter, simply uncheck the option in your account under the Information section.
Send us an email:
web@tade.fr
Contact us at:
- By phone: +33 04 94 62 96 20
- By email: adv@tade.fr
Access the website reserved for professionals: pro.tade.fr
Monday 09:00–13:00 / 14:00–17:00
Tuesday 09:00–13:00 / 14:00–17:00
Wednesday 09:00–13:00 / 14:00–17:00
Thursday 09:00–13:00 / 14:00–17:00
Friday 09:00–13:00 / 14:00–17:00
Saturday Closed
Sunday Closed
excluding public holidays and school holidays*
You can contact the Tadé showroom at: +33 4 94 62 19 41
Only valid during exceptional sales period.