FAQ TADÉ
Do you have a question about our brand, your order, account, or our products?
Before contacting us, we answer your questions in this frequently asked questions section!
QUESTIONS ABOUT TADÉ
Tadé Méditerranée is a brand of skincare and well-being products inspired by Mediterranean traditions. With 30 years of experience, we offer natural and sustainable products, designed with authentic raw materials that are gentle on the skin and the environment.
Tadé Méditerranée also has 30 employees in France and Syria, as well as numerous artisans with whom we work every day to develop quality products.
For over 8 years, Tadé has been supporting the NGO Baroudeurs de l’Espoir, which is dedicated to educating children in the Middle East and providing assistance to displaced populations in Lebanon and Syria.
We also support our local artisans to preserve their craftsmanship, respect their traditions, and provide them with fair, dignified, and ethical working conditions.
QUESTIONS ABOUT SKINCARE PRODUCTS & COSMETICS
Our promise? Beautiful, good, and above all, authentic products!
• Authentic Aleppo and Marseille soaps: solid, liquid, and scented, our unique and natural rituals for the hammam bath.
• Body care and well-being products: magical balms, powdered masks, precious oils, hand & face creams and lotions... complete and essential routines!
• Candles and home fragrances: 5 scented stopovers in the Mediterranean to fragrance your interiors.
• Cleaning & Household: Black soaps, soda crystals or pure bicarbonate, solid dish soap or Aleppo soap flakes for laundry, for a natural cleaning!
Absolutely. Tadé places great emphasis on the naturalness of its products, and is committed to being completely transparent about the origin of its ingredients and raw materials, down to the location of the production of each product and its shaping. The majority of our products are certified organic or natural by recognized labels. Our formulas prioritize natural ingredients, without parabens, silicones, or sulfates, and for the most part without palm oil!
We also commit to offering you packaging made from recycled or recyclable raw materials: eco-friendly.
Yes, you will find in the BENEFITS category our selection of products specially designed to meet your needs, or for the care of every type of skin from the most sensitive to the oiliest and mature!
Our Aleppo soaps are authentic, manufactured according to ancestral methods by our master soap makers in Aleppo, Syria. Our artisanal decoration and lifestyle products are also handcrafted in collaboration with local artisans, especially in Syria, Lebanon, and Turkey. As for most of our bath and wellness products, they are mostly made in France or in countries around the Mediterranean.
The certifications of our products guarantee their quality, naturalness, and environmental respect.
COSMOS (certified by Ecocert)
This certification regulates our natural or organic cosmetics. It ensures:
✔️ Mainly natural ingredients
✔️ At least 10% from organic farming
✔️ No GMOs or petrochemical derivatives
✔️ Recyclable packaging
There are two levels:
• COSMOS ORGANIC: min. 20% of organic ingredients in the final product, recycled or recyclable packaging
• COSMOS NATURAL: 95% natural ingredients, no plant ingredients from GMOs, recyclable packaging
Ecodetergent
Specific to cleaning products (like our liquid soaps), it guarantees:
✔️ Natural and biodegradable ingredients
✔️ Eco-responsible processes
✔️ Zero petrochemical derivatives
✔️ Eco-designed packaging
These labels are a guarantee of quality, transparency, and commitment to the planet.
Most of our products display a naturalness rate of over 97%, confirming the purity and quality of the ingredients used.
Where can you find this information? The exact percentage of naturalness is indicated on the product pages of our website. You will also find it directly on the packaging of our products, for complete transparency.
Some soaps, like Aleppo soap (green/brown) or activated charcoal soap (black), may leave temporary marks on soap dishes or sinks due to their natural color.
No need to worry!
• Marks on surfaces: they can be easily removed with a damp sponge.
• Fabric: these natural soaps do not contain synthetic colorants, therefore, they do not permanently stain fabric. A single wash is enough to remove any residues on bath linens.
For any questions regarding an out-of-stock product, please send us an email to the following address: web@tade.fr.
We will respond to you promptly to inform you of its availability. 😊
INCI stands for International Nomenclature for Cosmetic Ingredients.
It is a universal language used to precisely describe and identify the ingredients present in a cosmetic product, regardless of the country. This nomenclature ensures transparency and understanding for consumers.
To better decipher it, we invite you to find their translation in the "COMPOSITION" tab of our product sheets.
Most Tadé products are suitable for children, pregnant women, and nursing mothers, as long as the conditions of use indicated on the packaging are followed.
UNCERTAIN ABOUT A PRODUCT?
For more specific recommendations, contact us directly. Our Quality & Regulatory Department will be able to provide you with an answer!
Visit the category BENEFITS / SKIN TYPES on our website. You will find products suitable for each skin type:
Dry / Oily / Normal / Sensitive / Combination
Simply click on the category that matches your skin to discover the recommended treatments.
Sign up for our newsletter to receive our news, new collections, and exclusive offers.
You can also follow us on our social networks to stay up to date with our latest releases.
LIFESTYLE PRODUCTS QUESTIONS
Our promise? Beautiful, good, and above all, authentic products!
• Bath accessories: Loofah or crepe gloves, artisanal shaving brush, natural pumice stones or alum stone in deodorant...
• Decoration & Lifestyle: A unique selection of blown glass lamps by our glassmakers in Damascus, recycled tires to enhance your interiors, organic cotton bath linen...
• Candles and home fragrances: 5 scented stops in the Mediterranean to perfume your interiors.
Scented Tadé candles offer a burning time of 30 to 40 hours, depending on their use.
This information is directly indicated on their packaging. 🕯️
Fragrant Tadé bouquets diffuse their scent for 3 to 5 weeks, depending on usage.
Tip: To intensify the fragrance, regularly stir or flip the sticks.
Durability: These bouquets are endlessly reusable thanks to our fragrance refills and available rattan sticks.
All this information is provided on their packaging. 🌿
Tadé Art de vivre products are designed to bring a touch of refinement both indoors and outdoors, but it depends on the materials used:
- Blown glass: Our glass creations are mainly intended for indoor use, as they can be sensitive to shocks and temperature changes.
- Beaten metal: Products made of beaten metal, such as some accessories and lanterns, are durable and can be used outdoors, but it is recommended to protect them from the weather to preserve their appearance.
- Recycled tire: Our recycled tire items are particularly sturdy and suitable for outdoor use. They withstand the elements well and are perfect for decorating your outdoor spaces.
To ensure the longevity of your products, refer to the specific recommendations on each item.
Sign up for our newsletter to receive our news, new collections, and exclusive offers.
You can also follow us on our social networks to stay up to date with our latest releases.
QUESTIONS ABOUT MY ORDER
Our available delivery methods are:
• DPD, to home or to a pickup point, with a delivery time of 48 to 72 hours from order confirmation
• CLICK & COLLECT: Pick up at the showroom 24 hours after order confirmation, at 274 Avenue de Paris, Parc d’Activités de Signes 83870 SIGNES, from Monday to Friday from 10am to 4pm.
• SCHENKER: Special pallet delivery to home for fragile products (blown glass clusters) & bulky items (certain recycled tires)
• On our website tade.fr
• At our authorized reseller partners.
• In certain specialized shops for natural care products.
The payment method offered on the website tade.fr is credit card. We hope to offer you new payment methods very soon.
We offer several delivery options depending on the destination and the contents of your order.
• DPD delivery to home or pick-up point in France and many European countries
• Schenker delivery in France and many European countries for fragile products (hand-blown glass cluster) & bulky products (certain recycled tires)
• Click and collect delivery in our showroom in Signes (83870)
Delivery in mainland France is free for orders over 59€, excluding hand-blown glass cluster and light products.
As a general rule, we make it easier for you by directly activating the offer in your cart. If you have a promotional code, you can enter the code in the summary of the cart page during the online ordering process.
Simply click on the message: You have a promo code and enter the code in the provided box.
It is not possible to modify or cancel an order after its confirmation. You must wait to receive your order to make a return within 14 days after receiving your package at the following address:
Customer Service Returns
BP 10743 - ZI de Signes
Avenue de Paris
83 030 TOULON CEDEX 09
The return is at your own expense.
The refund for the returned product(s) at the invoiced price, including the outbound delivery costs, will be made using the same payment method used to pay for the order. The refund will be processed a few days after the receipt of the returned product(s).
For any complaint regarding an order from the e-shop, we invite you to send us a message to the email address web@tade.fr. We will respond to you as soon as possible.
In case of refund request, we invite you to return the item(s) within 14 days after receiving your package to the following address:
Customer Service Returns
BP 10743 - ZI de Signes
Avenue de Paris
83 030 TOULON CEDEX 09
The return is at your own expense.
The refund for the returned item(s) will be issued at the invoiced price, including the outbound shipping costs, using the same payment method as the one used for the original order. The refund will be processed a few days after the returned item(s) are received.
Only the delivery slip is included in the package. The invoice is available in your customer account. Please note that you can choose a gift wrapping to purchase from those offered on the "Gift Giving" page in the cart.
QUESTIONS ABOUT MY ACCOUNT
As stated in the privacy policy accessible HERE, the website Tade.fr stores the data recorded during the account creation, such as Name, First name, Mailing address, Email address, and all your orders placed or in progress on the Tade.fr website.
To update your personal information or password, please go to your account using your username and password in the Information section
To subscribe to the newsletter, two options are available:
- enter your email address in the space provided on the website https://www.tade.fr/en/
- in My Account under the Information section, check the Newsletter Subscription box
To unsubscribe from the newsletter, simply uncheck the option in your account under the Information section.
PRACTICAL INFORMATION
TADE, Levant Country
Avenue de Paris Business Park
83870 SIGNES
France (excluding Overseas Territories)
Call us:
+33 494 629 620
To subscribe to the newsletter, there are two possible solutions:
• enter your email address in the dedicated box on the website https://www.tade.fr/en/
• in My Account under the Information section, check the Newsletter Subscription box
To unsubscribe from the newsletter, simply uncheck the option in your account under the Information section.
Send us an email:
web@tade.fr
Contact us at:
- By phone: +33 04 94 62 96 20
- By email: adv@tade.fr
Access the website for professionals: pro.tade.fr
Monday 09:00–13:00 / 14:00–17:00
Tuesday 09:00–13:00 / 14:00–17:00
Wednesday 09:00–13:00 / 14:00–17:00
Thursday 09:00–13:00 / 14:00–17:00
Friday 09:00–13:00 / 14:00–17:00
Saturday Closed
Sunday Closed
except public holidays and school holidays*
You can reach the Tadé showroom at: +33 4 94 62 19 41
Only valid during special sales periods
