TERMS AND CONDITIONS OF SALE
These general terms and conditions of sale apply to all orders placed on the merchant website.https://www.tade.fr/en/(the "Website") by any consumer client (the "client").
ARTICLE 1 - PUBLISHER OF THE WEBSITE
TADÉ PAYS DU LEVANT is an LLC with its registered office located at 274 Avenue de Paris, Parc d'Activités de Signes 83870 SIGNES, and registered with the Toulon Trade and Companies Register under the number 430 438 879, SIRET: 430 438 879 000 24, NAF code 4645Z, VAT number: FR75 430 438 879.
As part of its activity, TADÉ PAYS DU LEVANT has professional liability insurance provided by MMA, located at 14 boulevard Marie et Alexandre Oyon – 72030 Le Mans Cedex 9.
Customer Service Contact Information:
Phone numbers: From France, dial +33 4 94 62 19 41 (Cost of a local call from a landline).
Contact form:https://www.tade.fr/en/contact-us
Fax number: 04 94 62 86 76, Monday to Friday from 9am to 5pm.
Mailing address:
TADÉ LEVANT COUNTRIES - Customer Service
Signes Industrial Zone PO Box 10743
Avenue de Paris 83030 TOULON CEDEX 9 This is the address in Toulon, a city in the south of France. The postal code for Toulon is 83000, and CEDEX stands for Courrier d'Entreprise à Distribution EXceptionnelle, which is used for specific addresses like companies or organizations that receive large volumes of mail.
ARTICLE 2 - GENERAL PROVISIONS
These general terms and conditions of sale of the company Tadé Levant Country define the rights and obligations of the parties, in the context of the sale of products by Tadé Levant Country to the Website Customers. https://www.tade.fr/en/.These general terms and conditions of sale are complemented by the Privacy Policy and Protection of Privacy. These general terms and conditions of sale apply to all orders placed via the Website. They take precedence over any other written or oral stipulation made by the Customer, in compliance with the rules established for contracts concluded through electronic commerce. These general terms and conditions of sale may be subject to modifications. In this case, the conditions applicable to the contract that the Customer has concluded will be those in force on the Website on the date of their order. The Customer declares that they have read and accepted the rights and obligations related to them. Any order placed for services is governed by these terms. The Customer declares that they have the full legal capacity to commit themselves under these general terms and conditions.
ARTICLE 3 - PRODUCTS
3.1 PRODUCT PRESENTATION
In accordance with Article L.111-1 of the Consumer Code, the Customer can, prior to placing an order, become acquainted with the essential characteristics of the products they wish to order on the website. The products offered for sale on the website constitute the offer from Tadé Pays du Levant. The website reserves the right to modify its collections at any time and to change the list and ranges of products. The product photos displayed on the site are not contractual.
3.2 PRODUCT PRICES
The prices of the products on the website are inclusive of VAT (Value Added Tax) and in euros (€), excluding delivery charges. These prices are those in effect at the time of placing the order.
Delivery fees depend on the order amount, weight, and the destination country, and they are indicated before the buyer completes the order.
Tadé Pays du Levant reserves the right to modify its prices at any time but commits to applying the rates in effect as indicated at the time of the order. During promotional periods, products are identifiable by signage bearing the appropriate mention, located next to the price.
The customer, as applicable, is responsible for customs clearance, payment of customs duties and taxes, value-added tax or sales tax, and any other taxes necessary for the release and enjoyment of the merchandise.
3.3 PRODUCT AVAILABILITY
The product offers and prices are valid as long as they are visible on the website. Tadé Pays du Levant makes every effort to ensure the availability of its products to the customer. If a product is no longer in stock at the time of ordering, the amount will be automatically deducted from the order and the customer can place a new order as soon as the product becomes available.
In accordance with the provisions of articles L 216-2 and L 216-3 of the Consumer Code, in the event of Tadé Pays du Levant failing to fulfill its obligation to deliver the goods on the agreed date or, failing that, within thirty days after the conclusion of the contract, the Customer may terminate the contract by registered letter with acknowledgment of receipt or in writing on another durable medium, if, after having urged Tadé Pays du Levant to make the delivery within a reasonable additional period, the latter has not complied within this period.
Within 14 working days following the cancellation request by the Customer, Tadé Pays du Levant will make a refund request to its bank on behalf of the Customer.
ARTICLE 4 - ORDER
4.1
Customers have the possibility to order online at the address.https://www.tade.fr/en/
The client has two options:
- create an account prior to the first order. This account will be accessible to the customer at any time using their credentials (email address and password);
- Order without creating an account.
The customer must in any case check the box accepting the Privacy Policy and Data Protection.
4.2
The Customer guarantees that they are fully authorized to use the payment card for the payment of their order and that this means of payment provides access to sufficient funds to cover all costs resulting from the use of the website's services.https://www.tade.fr/en/.
4.3
By clicking on the "Validate and pay" button during the ordering process, and after having checked the content of the order in their "Cart" and, if necessary, after having modified it, the customer declares that they fully and unconditionally accept all of the present general terms and conditions of sale.
At any time, the client can:
- to get a summary of the products he has selected or to modify his order by clicking on the cart, accessible at the top right of each page ;
- continue with the selection of products ;
- Complete your selection of products and order the items in your cart by clicking on the "Order with mandatory payment" tab, accessible in your cart.
To finalize the order, the Customer must necessarily identify themselves, either by accurately filling in the fields of the form provided, on which they will include the necessary information for their identification, such as their first name, last name, email, postal address, phone number - these details are mandatory for order processing, delivery, and invoice establishment - or by entering their username and password if they have a Customer account. After confirming the contents of the Order, the Customer will definitively validate it by making the payment. The Order will only be final upon payment of the corresponding price. Tadé Levant Country will systematically confirm the Order of each Customer, then its shipment by email, providing all the information related to the order.
4.4
The all-inclusive price of each product or service is indicated in the corresponding product or service sheet. The shipping costs for the customer's order will be communicated to them before final validation. Furthermore, once the order is validated, the prices and costs will remain accessible in the "My Account" section of the website.
4.5
The customer can check the processing status of their order by visiting the "My Account" section on the website. If the customer does not have an account, they will be informed of the processing status of their order via email.
4.6
The Customer's failure to comply with the obligations under these General Terms and Conditions of Sale, in particular in the event of fraud or any attempted fraud, and any incident of non-payment of the price of an order, may result in the suspension of access to the service.https://www.tade.fr/en/,The company Tadé Pays du Levant reserves the right to terminate the Customer's Account, depending on the seriousness of the actions involved, without prejudice to any damages that Tadé Pays du Levant may seek. Consequently, Tadé Pays du Levant reserves the right to refuse any order from a Customer with whom such a dispute exists.
Tadé Pays du Levant may need to request additional information and documents from the Client in order to finalize the order. In the event that these additional information and documents are not provided within the specified timeframe,I'm sorry, but "Tade" does not have a specific meaning in French. It could be a name or a word that needs more context for accurate translation. If you provide more information, I'd be happy to help translate it for you.The Levant country may be forced to cancel the order, block access to your account.https://www.tade.fr/en/And proceed to register some of your Personal Data in a "payment incidents" file. If this were to be the case, the members concerned would be individually informed by email when the incident leading to their registration on the incidents list occurs. This email will specify the reasons and consequences of this registration, as well as the procedures for exercising the rights of access, rectification, and deletion. As soon as regularization from the Client is received by the Commercial Service,https://www.tade.fr/en/ This data will be deleted from the file and the customer account reactivated.
4.7
For order tracking, the Customer can contact the Customer Service by phone at +33 (0)4 94 62 19 41 from Monday to Friday from 9am to 5pm, or by email:Contact@tade.fr.
ARTICLE 5 - PAYMENT
5.1
The customer pays for their order on the website under the conditions described below. The customer guarantees that they have the necessary authorizations to use the payment method they have chosen when placing their order.
5.2 CREDIT CARD PAYMENT
Tadé Pays du Levant accepts payments by Carte Bleue, Visa, and Mastercard. American Express cards are not accepted.
The customer provides the number of their credit card along with the expiration date and the CVV code. They confirm their order by clicking on the "Validate" button.
5.3 PAYMENT SECURITY
Tadé Pays du Levant never has access to the client's confidential banking data at any time.
For payment security, Tadé Pays du Levant has chosen the online payment module from CIC Lyonnaise de Banque, based on the use of the SSL encryption protocol Monetico which ensures the encrypted transmission of transaction information between the internet user's Client workstation and the payment server. Once the payment is validated, the Client's data will be automatically destroyed. Therefore, for each order paid by credit card, the Client will need to enter their banking details again.
However, during your payment, you have the option to save your payment card details to facilitate your future purchases on our website and applications.
This information is thus recorded and secured with our partners subject to the security standard known as "PCI-DSS" (Payment Card Industry Data Security Standard).
5.4 TRANSACTION CONTROL
Upon validation of the payment by the bank, the order becomes effective. An order confirmation email will be sent to the customer upon payment validation. In the event of a bank refusal, Tadé Pays du Levant will automatically cancel the current order and the customer will be notified by email. Tadé Pays du Levant reserves the right to cancel an order in case of a dispute over the payment of a previous order, suspicion of credit card fraud, or for any other legitimate reason. In the case of an order exceeding the amount indicated at the time of placing the order, Tadé Pays du Levant may request information by email from the customer (copy of ID card, proof of address...). These documents are requested only to ensure that the customer is indeed the one who placed the order. It is advisable for the customer to save and print their payment certificate to keep the transaction-related information.
5.5 SECURITY
The websitehttps://www.tade.fr/en/is subject to a security system and has adopted the SSL (Secure Socket Layer) encryption process in order to protect as effectively as possible all sensitive data related to payment methods.
For more comprehensive information on site security and payment security, Tadé Pays du Levant invites you to consult its Privacy Policy.
ARTICLE 6 - DELIVERY
A confirmation email is sent to the Client when their order is shipped. They can track their order and the various delivery stages of their package in the "My Account" section of the website.
When shipping an order, Tadé Pays du Levant includes the original invoice indicating the delivery charges and VAT.
6.1 DELIVERY LOCATION
The products will be sent to the delivery address that the Client provided during the ordering process.
Tadé Pays du Levant delivers to mainland France (excluding overseas territories)., Germany, Belgium, Luxembourg, Netherlands, Austria, Spain, Italy, Poland, Portugal, Czech Republic, Croatia, Denmark, Estonia, Hungary, Ireland, Latvia, Lithuania, Slovakia, Slovenia, Sweden, Bulgaria, Finland, Greece, Romania, and Sdepending on the provider chosen by the Client when placing an order, the terms, deadlines, and shipping costs described below may vary.
The customer must choose the delivery location: at home, at the office, with a third party, at the vacation destination, or at a parcel pick-up point (France only, excluding Corsica).
6.1.1 Click & Collect delivery
During the order, the Customer, by choosing this option, can pick up their package at the Tadé Pays du Levant delivery service, starting from the date defined with the Customer service, from Monday to Friday from 9am to 5pm: +33 4 94 62 96 20 (Cost of a local call from a landline).
6.2 DELIVERY METHODS INFORMATION
When a package leaves the warehouses of Tadé Pays du Levant, it can be shipped either by DPD or by a carrier.
The customer also has a number to track their order: +33 4 94 62 96 20 (Cost of a local call from a landline). Our advisors are available Monday to Friday from 9am to 5pm.
6.3 DELIVERY TRACKING
6.3.1 By DPD
As part of a shipment with DPD, the customer can request to receive a tracking number via email, allowing them to track the progress of the delivery on the website. https://www.dpd.com/fr/fr/. In case of malfunction of the DPD website, the customer can call the number 09 70 80 85 66 (Cost of a local call from a landline).
The customer will need to provide their tracking number, which is mentioned in the email that Tadé Pays du Levant will have sent to them. It then takes between 2 to 8 working days for delivery. From the date the delivery notice is left in the mailbox of the address provided by the customer, they have around 10 days to pick up their package at the pickup point. If this deadline is exceeded, the package will be returned to... https://www.tade.fr/en/. TheThe customer service will then contact the Client for a possible reshipment, and in the absence of a response from the Client within a reasonable timeframe, a refund will be issued. However, if 5 business days after the shipment of the package, the Client has not received any information regarding their Order, they must contact the DDP carrier. If the carrier indicates that they have no trace of the package, the Client must then contact Tadé Pays du Levant, especially by calling +33 4 94 62 96 20.
The Tadé Pays du Levant customer service will then open an investigation with the carrier's services. The customer will receive an email informing them that an investigation has been initiated. The carrier's final response time to Tadé Pays du Levant is typically 14 business days.
If the package is found, it is then sent to the customer: the reception procedure then follows its normal course (package drop-off or delivery notice, ...).
If the package is declared lost, Tadé Pays du Levant informs the Client and immediately proceeds with the refund procedures for the Order related to the lost package.
6.3.2 By specialized carrier (oversized products, high value...) :
In the case of a shipment by carrier, the products are delivered to the delivery address provided by the Customer during their order, according to the following terms:
Within a period of 5 to 8 business days from the date of receipt of the email informing the Client that the package has been taken over by the carrier;
Regarding scheduling appointments with the carrier. The carrier will contact the Customer within 5 business days from when the package was picked up, using the contact information provided by the Customer when placing the order.
In case of absence during the delivery of the parcel, regardless of the delivery method, a delivery notice containing the transporter's contact information is left in the mailbox at the delivery address provided by the Customer during the order. The Customer must then arrange a new delivery appointment with the transporter by calling the number indicated on the notice. If the transporter is unable to leave the delivery notice (for example, due to an unknown address or unshared door code), he will contact Tadé Pays du Levant to obtain the missing information from the Customer. If Tadé Pays du Levant is unable to retrieve the missing information from the Customer due to reasons beyond its control, the parcel will be returned to the originating warehouse. The Customer is informed that a new delivery cannot be offered, and a refund will be processed.
6.4 DELIVERY TIME
The delivery time indicated on the website is provided as an indication between 1 to 8 working days excluding the annual closing period, starting from the order of the product, unless a specific provision is indicated to the Customer before placing the order and prior to its final validation. In this case, Tadé Pays du Levant will provide the Customer with an estimated range of delivery dates.
6.5 DELAY OR NON-DELIVERY
In such a case, the Customer can contact the Customer Service of Tadé Pays du Levant, ZI de Signes - BP 10743 - 274 Avenue de Paris - 83030 TOULON CEDEX -contact@tade.fr- (+33) 4 94 62 96 20.
In case of failure by Tadé Pays du Levant to fulfill its obligation to deliver the goods on the agreed date or, failing that, within thirty days after the conclusion of the contract, the Customer may terminate the contract by registered letter with acknowledgment of receipt or in writing on another durable medium, if, after having instructed, in the same manner, Tadé Pays du Levant to make the delivery within a reasonable additional period, the latter has not complied within that period.
Within 14 working days following the cancellation request by the Customer, Tadé Pays du Levant will make a refund request to its bank on behalf of the Customer.
6.6 PARTIAL DELIVERY
The customer will be notified by email of the partial delivery of an order. A second email will inform them of the delivery of the remaining products ordered.
6.7 DELIVERY COMPLETED
Each delivery is deemed to be completed upon the availability of the product to the Customer, notably by the carrier, as confirmed by the carrier's tracking system.
Without prejudice to the deadline available to the Customer under their right of withdrawal as defined in Article 7 below, it is the Customer's responsibility to check shipments upon arrival and to make any reservations and claims that appear justified, or even to refuse the parcel if it seems to have been opened or shows obvious signs of damage. In order to allow the seller to take effective action against the carrier, such reservations and claims must be sent within two days following the delivery of the products to the Customer Service of Tadé Pays du Levant, ZI de Signes – BP 10743 – 247 Avenue de Paris – 83030 TOULON CEDEX –Contact@tade.fr- (+33)4 94 62 96 20.
6.8 DELIVERY CHARGE
Tadé Levant Country negotiates shipping costs on behalf of the Client, as specified on the website.
6.8.1 Metropolitan France, excluding Corsica and overseas territories.
If the order is over 59€ including taxes and its weight is less than 5 kg, shipping costs are waived.
If the order is less than 59€ or its weight exceeds 5 kg, the delivery fee is:
* From 0 to 4.99 kg: 8 € including taxes
* From 5 to 9.99 kg: 20 € including tax
These rates do not include the French overseas departments and territories (DOM-TOM) and Corsica.
Corsica rates
* From 0 to 4.99 kg: 29 € including taxes
* From 5 to 9.99 kg: 39 € including taxes
6.8.2 Outside Metropolitan France
Zone 1: Germany, Belgium, Luxembourg, Netherlands
Zone 2: Austria, Spain, Italy, Poland, Portugal, Czech Republic
Zone 3: Croatia, Denmark, Estonia, Hungary, Ireland, Latvia, Lithuania, Slovakia, Slovenia, Sweden
Zone 4: Bulgaria, Finland, Greece, Romania
* From 0 to 4.99 Kg: 18 € including VAT
* From 5 to 9.99 Kg: 29 € including taxes
For countries and areas not listed, it is necessary to contact our Customer Service by email specifying the exact products desired.
A written estimate will then be provided based on the estimated weight of the order.
ARTICLE 7 – RIGHT OF WITHDRAWAL
7.1 PERIMETER
Regarding the products sold on the Website, and except for the exceptions listed below, Customers have the right to withdraw and return their product(s) within fourteen days from the date of delivery, in accordance with articles L 221-18 and following of the Consumer Code. In accordance with article L221-19 of the Consumer Code, the day of receipt of the goods is not counted, the period starts at the beginning of the first hour of the first day and ends at the end of the last hour of the last day of the period. Additionally, if the deadline falls on a Saturday, Sunday, or a public holiday, it is extended until the next working day.
The customer can exercise their right by notifying their intention to withdraw according to the procedures indicated below in the article. 7.2.
However, certain products and services listed in Article L 221-28 of the Consumer Code cannot be subject to a right of withdrawal on the part of the Customer, with the products concerned being designated as such to the Customers before the conclusion of the sale.
This concerns in particular:
> the supply of goods that have been unsealed by the Customer after delivery and cannot be returned for reasons of hygiene or health protection.
7.2 TERMS AND CONDITIONS
7.2.1Notice of withdrawal
To exercise their right of withdrawal, the Customer must notify Tadé Pays du Levant of their decision to withdraw by sending a clear and unambiguous declaration by post or by returning the withdrawal form, available on the last page of these general terms and conditions, duly completed and signed to the following address: TADÉ LEVANT COUNTRIES - 274 Avenue de Paris - PO Box 10743 - 83030 TOULON CEDEX 9.
7.2.1Return of products
In accordance with the provisions of article L 221-23 of the Consumer Code, the Customer must return the product no later than fourteen days following the communication of their decision to withdraw and bears the direct costs related to the return, except for shipping. The deadline is counted as indicated for the withdrawal period mentioned above. The usual return costs for standard 750g packages range from 7 to 30 euros (depending on the carrier and country). The Customer must return the product to the following address:
For France:
TADÉ Levant countries
Customer Service Returns
BP 10743 - ZI de Signes - Avenue de Paris 83 030 TOULON CEDEX 09 P.O. Box 10743 - Signes Industrial Zone - Avenue de Paris 83 030 TOULON CEDEX 09
The return is made at the Customer's own risk. The refund for the returned product at the invoiced price, including outbound delivery costs, will be made using the same payment method as was used to pay for the order. The refund will be made within fourteen (14) days following receipt of the Customer's decision to withdraw, with Tadé Pays du Levant reserving the right to delay the refund until the product is received or proof of shipment of the product by the Customer, with the date of the first of these events being the one retained.
ARTICLE 8 – COMPLIANCE AND WARRANTIES
Tadé, from the Levant region, makes every effort to ensure that the photographic representation of products or services on the website is as faithful as possible. However, due to the digital presentation of products or services on the internet, it is possible that the customer's perception of the photographic representation of products or services may not exactly correspond to the actual product or service.
8.1 COMMERCIAL WARRANTY
Some products may come with a commercial warranty (also known as a manufacturer's warranty). In such a case, it is indicated on the product description page on the website.
The extent and duration of this warranty vary depending on the brands. Tadé Pays du Levant also invites its Customers to refer to the warranty instructions usually provided with these products and the exact terms of the commercial warranties. This manufacturer's warranty is the one usually granted by the supplier to its clients.
In case of an issue with a product, the Customer must keep the purchase invoice provided by Tadé Pays du Levant and contact the Customer Service through the section.
"A 'Contact' who will inform him of the process to follow."
In addition to the commercial warranty, the Customer benefits from the legal guarantee of conformity mentioned in articles L 217-4 to L 217-12 of the Consumer Code and the guarantee for defects in the item sold, under the conditions provided for in articles 1641 to 1648 and 2232 of the Civil Code.
8.2 LEGAL WARRANTY OF CONFORMITY
As part of the legal warranty of conformity, if the product ordered by the Customer has a conformity defect that existed at the time of delivery, Tadé Pays du Levant, to the extent possible, undertakes to:
To replace the product of the customer with an identical product based on available inventory;
So let's exchange the product for a product of equivalent quality and price based on available stock.
To refund him the price of the product ordered within 30 days following the Customer's request if the replacement of an identical or equivalent product proves to be impossible.
Article L 217-4 of the Consumer Code provides that "The seller delivers a good that conforms to the contract and is responsible for any non-conformities existing at the time of delivery. They are also responsible for non-conformities resulting from packaging, assembly instructions, or installation when these were their responsibility according to the contract or were carried out under their responsibility.. I'm sorry, but there seems to be an error in the text you provided. It appears to be incomplete. Can you please provide more context or the full text that needs to be translated from French to English?
According to article L 217-5 of the same code, "The property conforms to the contract:
If it is suitable for the normal intended use of a similar good and, if applicable:
- If it matches the description provided by the seller and has the qualities that were presented to the buyer in the form of a sample or model;
- If it has the qualities that a buyer can legitimately expect based on the public statements made by the seller, the producer, or their representative, especially in advertising or labeling;
Or if it presents characteristics defined by mutual agreement between the parties or is suitable for any special purpose sought by the buyer, made known to the seller, and accepted by the latter.
According to article L 217-12: "The action resulting from non-compliance is subject to a two-year statute of limitations starting from the delivery of the goods.I'm sorry, but it seems like there was an error in the message you provided. It appears to be empty. Please provide the text you would like me to translate from French to English.
At the end of article L 217-16: "When the buyer asks the seller, during the course of the commercial warranty granted to him at the time of the acquisition or repair of a movable property, for a repair covered by the warranty, any period of immobilization of at least seven days is added to the remaining duration of the warranty.
This period starts from the buyer's request for intervention or from the availability of the item for repair, if the availability for repair occurs after the request for intervention.I'm sorry, but it seems like there was an error in the message you provided. It appears to be empty. Please provide the text you would like me to translate from French to English.
8.3 WARRANTY AGAINST HIDDEN DEFECTS
According to Article 1641 of the Civil Code,"The seller is held responsible for hidden defects in the item sold that make it unfit for its intended use, or that diminish this use to the point that the buyer would not have acquired it, or would have paid a lower price if they had known about them." There seems to be a mistake in your request as there is no text to translate from French to English. Please provide the text you would like me to translate.
According to Article 1648, paragraph 1 of the aforementioned Code, "The legal action resulting from hidden defects must be brought by the buyer within a period of two years from the discovery of the defect.I'm sorry, but it seems like there was an error in the message you provided. It appears to be empty. Please provide the text you would like me to translate from French to English.
As part of the warranty for defects in the item sold, Tadé Pays du Levant, according to the Client's choice, undertakes, after assessing the defect:
We will refund him the full price of the product returned to Tadé Pays du Levant.
To refund him a portion of the product price if the customer decides to keep it.
When acting under the legal guarantee of conformity, which applies independently of the commercial warranty, the customer:
- Benefit from a two-year period starting from the delivery of the goods to take action;
- The consumer can choose between having the item repaired or replaced, subject to the cost conditions specified in Article L 217-9 of the Consumer Code. ;
- There is no need to provide evidence of the existence of the non-conformity of the good.
- One can decide to enforce the warranty against hidden defects of the sold item as defined in article 1641 of the Civil Code, and in this case, they can choose between canceling the sale or a price reduction as provided in article 1644 of the same code.
For any inquiries regarding legal guarantees, the customer must contact the Customer Service through the Customer Service:contact@tade.fr.
The customer has another way to implement a warranty by calling (33)4 94 62 96 20 from Monday to Friday from 9am to 5pm. These provisions are not exclusive of the right of withdrawal defined in Article 7 above.
8.4 DISCLAIMER OF WARRANTIES
Products that have been used, modified, repaired, integrated, or added by the Customer or any other person unauthorized by the supplier of said product or service are not covered by the warranty. The warranty will not cover products damaged due to improper use.
ARTICLE 9 - PROCEDURE FOR PRODUCT RETURNS BY THE CUSTOMER IN CASE OF NON-COMPLIANCE
or exercise of the right of withdrawal
In order to fully benefit from the conditions of Article 8 "Compliance" and Article 7 "Right of Withdrawal", the Client must return the product to the address mentioned below.
In order to simplify and facilitate the processing of product returns and any potential refunds, it is strongly recommended that customers follow the procedure described below:
- To submit a return request, please use the "Contact Us" section.
- Please return the product to the following address: TADÉ LEVANT COUNTRIES - Customer Service Returns, P.O. Box 10743, 274 Avenue de Paris - ZI de Signes - 83870 SIGNES
- Properly protected, in its original packaging, in perfect condition for resale (not damaged, harmed, or soiled, unopened and still sealed) accompanied by all possible accessories, user manuals, and documentation.
- Accompanied by the sales invoice in order to allow the latter to identify the Customer (order number, name, first name, address).
- Provided that the product has not clearly been used, meaning that the product does not show signs of use beyond what is necessary for testing, and is in a condition that allows for resale.
If the customer chooses a different return method than the procedure described above, it is essential that Tadé Pays du Levant can identify the customer making the return in order to proceed with the refund. Therefore, it is necessary to include with the returned product any documents that allow the customer to be identified (copy of their order summary or copy of the invoice).
Attention: Some products are excluded from returns for reasons of hygiene or health protection, or if they are likely to deteriorate or expire (such as cosmetics and food products).
Any item returned damaged and/or outside of its original packaging and/or missing its accessories in full will not be eligible for a refund. A depreciation fee will be charged to the customer if the item has been handled in ways other than those necessary to determine its nature, characteristics, and proper functioning.
ARTICLE 10 - MODIFICATION OF GENERAL TERMS AND CONDITIONS OF SALE
Tadé Pays du Levant reserves the right to modify these General Terms and Conditions of Sale. Any new version will be notified in advance on the first page of the "Contact Us" section.
ARTICLE 11 – PERSONAL DATA
For more complete information on the processing of personal data, Tadé Pays du Levant invites you to consult its Privacy Policy and Protection of Privacy.
Tadé Pays du Levant is committed to respecting the confidentiality of personal data provided by customers on the website and to process them in accordance with applicable regulations.
ARTICLE 12 - INTELLECTUAL PROPERTY
The structure of the website and each of its elements, whether or not subject to copyright and other intellectual property rights under all applicable laws, remain the sole and exclusive property of the company Tadé Pays du Levant.
Any reproduction, extraction, display, modification, adaptation, or use of the Website or any of its elements, in whole or in part, regardless of the means and purposes, and more generally any action not expressly authorized by Tadé Pays du Levant, is strictly prohibited and may result in legal action.
The trademarks, trade names, service marks, logos, and any other distinctive signs of Tadé Pays du Levant displayed on the website are protected by French law, community law, and any other applicable law. Any unauthorized use or reproduction is strictly prohibited.
The user who owns a personal website and wishes to place, for personal use, a simple link on their site that directly redirects to the homepage of the site ofhttps://www.tade.fr/en/Must obtain permission from the company Tadé Pays du Levant. In this case, it will not be considered an implicit affiliation agreement. However, any hyperlink referring to the sitehttps://www.tade.fr/en/ Using the framing or in-linelinking technique is strictly prohibited. In any case, any link, even if tacitly authorized, must be removed upon a simple request from the company Tadé Pays du Levant. The company Tadé Pays du Levant expressly disclaims any responsibility for the content of websites that have created hyperlinks pointing to the website.
ARTICLE 13 - WEB AGENCY DESIGN
ZEUGMA WEB AGENCY
PHOTOGRAPHS
Copyright Bernard Touillon
ARTICLE 14 - HOST
GANDI SAS, Simplified Joint Stock Company with a capital of 800,000€, headquartered at 63-65 boulevard Massena in Paris (75013) FRANCE, registered under number 423 093 459 with the Paris Trade and Companies Register, VAT number FR81423093459.
Phone: +33 (0) 1 70 37 76 61
Fax +33 (0) 1 43 73 18 51
ARTICLE 15 - CLAIMS / MEDIATION
15.1 For any information or complaint regarding these general terms and conditions of sale or more broadly related to an order, the Customer can contact the Customer Service by phone at 04.94.62.19.41 Monday to Friday from 9am to 5pm, or by email:contact@tade.fr.
15.2 For any question, remark, or request, please contact the company at 04.94.62.19.41 or by emailcontact@tade.fr.
In case of disputes related to a service, the Client must address their complaints to the service provider as indicated below.above.
If the dispute is not resolved after such a claim, the Client has the option, in case of a dispute, to resort to an alternative dispute resolution method.
The customer has the right to use a consumer mediator free of charge (excluding any legal and expert fees) for amicably resolving the dispute with the service provider, provided that (i) the customer has previously attempted to resolve the dispute directly with the service provider through a written complaint as indicated above, (ii) their request is not unfounded, and (iii) the dispute has not already been reviewed by another mediator or a court. The customer has one year from the date of their written complaint to the service provider to submit their request to the mediator. The customer can send their request to the Centre for Mediation and Arbitration of Paris at the following address: CMAP - 39, Avenue Franklin Roosevelt - 75008 Paris - France or by filling out the online form available at the following address:https://conso.cmap.fr/.
For any additional information on the mediation procedure, the consumer client can consult the CMAP website.https://www.cmap.fr) or contact CMAP directly by phone at 01.44.95.11.40 (local call rate) or by fax at 01.44.95.11.49.
15.3 At the European level, the European Commission provides an online dispute resolution platform for you., Click here.
ARTICLE 16 - APPLICABLE LAW AND COMPETENT JURISDICTION
In the event of a dispute, the Client shall first contact Tadé Pays du Levant to seek an amicable solution. These General Terms and Conditions of Sale in French will be executed and interpreted in accordance with French law. French courts shall have jurisdiction.
ARTICLE 17 - PARTIAL NULLITY
In the event that any of the terms of the General Terms and Conditions of Sale are deemed illegal or unenforceable by a court decision, the other provisions will remain in effect.
ARTICLE 18 - RIGHT TO OBJECT TO TELEPHONE SOLICITATION
The customer has the right to request their free registration on the telephone solicitation opt-out list in order not to be subject to commercial prospecting by telephone.