SALES TERMS AND CONDITIONS
These general terms and conditions of sale apply to all orders placed on the merchant website.https://www.tade.fr/en/(the "Website") by any consumer client (the "client").
ARTICLE 1 - PUBLISHER OF THE WEBSITE
TADÉ PAYS DU LEVANT is an LLC with its registered office located at 274 Avenue de Paris, Parc d’Activités de Signes 83870 SIGNES, and registered with the Trade and Companies Register of Toulon under the number 430 438 879, SIRET: 430 438 879 000 24, NAF code 4645Z, VAT number: FR75 430 438 879.
In the context of its activity, TADÉ PAYS DU LEVANT has professional liability insurance provided by MMA, located at 14 boulevard Marie et Alexandre Oyon – 72030 Le Mans Cedex 9.
Customer Service contact information:
Phone numbers: From France (33) 04 94 62 19 41 (Cost of a local call from a landline).
Contact form:https://www.tade.fr/en/contact-us
Fax number: 04 94 62 86 76, Monday to Friday from 9am to 5pm.
Mailing address:
TADÉ LEVANT COUNTRIES - Customer Service
ZI de Signes BP 10743 Industrial Zone of Signes PO Box 10743
Avenue de Paris 83030 TOULON CEDEX 9
ARTICLE 2 - GENERALITIES
These general terms and conditions of sale from the company Tadé Pays du Levant define the rights and obligations of the parties, within the framework of the sale of products by Tadé Pays du Levant to customers of the website. https://www.tade.fr/en/.These general terms and conditions of sale are complemented by the Privacy Policy and Protection of Personal Data. These general terms and conditions of sale apply to all orders placed via the Website. They prevail over any other written or unwritten stipulation made by the Customer, in compliance with the rules established for contracts concluded through electronic commerce. These general terms and conditions of sale are subject to change. In this case, the conditions applicable to the contract that the Customer will have concluded will be those in force on the Website at the date of their order. The Customer declares that they have read and accepted the rights and obligations related thereto. Any order placed for services is governed by these terms. The Customer declares that they have the full legal capacity to commit to these general terms and conditions.
ARTICLE 3 – PRODUCTS
3.1 PRODUCT PRESENTATION
In accordance with Article L.111-1 of the Consumer Code, the Customer may, prior to placing an order, familiarize themselves with the essential characteristics of the products they wish to order on the website. The products offered for sale on the website constitute the offer of Tadé Pays du Levant. The website reserves the right to modify its collections at any time and to change the list and ranges of products. The product photos presented on the website are not contractual.
3.2 PRODUCT PRICES
The prices of the products on the website are inclusive of VAT (value-added tax) and in euros (€), excluding delivery charges. These prices are valid at the time of placing the order.
The delivery fees depend on the order amount, weight, and the destination country for the delivery, and they are specified before the buyer finalizes the order.
Tadé Pays du Levant reserves the right to change its prices at any time but commits to applying the current rates indicated at the time of the order. During promotional periods, products can be identified by signage bearing the appropriate mention, located next to the price.
The client is responsible, if necessary, for handling customs clearance, paying customs duties and taxes, value-added tax or sales tax, and any other taxes required for the release and enjoyment of the goods.
3.3 PRODUCT AVAILABILITY
The product offers and prices are valid as long as they are visible on the website. Tadé Pays du Levant makes every effort to ensure the availability of its products to the customer. If a product is out of stock at the time of ordering, the amount will be automatically deducted from the order and the customer can place a new order as soon as the product becomes available.
In accordance with the provisions of articles L 216-2 and L 216-3 of the Consumer Code, in the event of Tadé Pays du Levant's failure to fulfill its obligation to deliver the goods on the agreed date or, failing that, no later than thirty days after the conclusion of the contract, the Customer may terminate the contract by registered letter with acknowledgment of receipt or in writing on another durable medium, if, after having, in the same manner, requested Tadé Pays du Levant to make the delivery within a reasonable additional period, the latter has not complied within this period.
Within 14 business days following the cancellation request by the Client, Tadé Pays du Levant will process a refund request to its bank on behalf of the Client.
ARTICLE 4 - ORDER
4.1
Customers have the possibility to order online at the address provided.https://www.tade.fr/en/
The customer has two options:
- create an account prior to placing the first order. This account will be accessible at any time by the customer using their login credentials (email address and password);
- Order without creating an account.
The customer must in any case check the box accepting the Privacy and Data Protection Policy.
4.2
The Customer guarantees that they are fully authorized to use the payment card for the payment of their order and that this method of payment provides access to sufficient funds to cover all costs resulting from the use of the services of the Website.https://www.tade.fr/en/.
4.3
By clicking on the "Validate and pay" button during the ordering process, and after checking the contents of the order in their "Cart" and, if necessary, after modifying it, the customer declares that they fully and unconditionally accept all of the present general terms and conditions of sale.
At any time, the client can:
- To obtain a summary of the products you have selected or to modify your order, click on the cart icon located at the top right of each page. ;
- continue selecting products ;
- Complete the selection of products and order the items in your cart by clicking on the "Checkout with Payment Required" tab, accessible in your cart.
To finalize the order, the Client must necessarily identify themselves, either by filling in the fields of the form provided with accuracy, including the necessary information for identification such as their first name, last name, email, postal address, phone number – these details are mandatory for processing and delivering orders and issuing invoices. Alternatively, they can log in using their username and password if they have a Client account. After confirming the content of their Order, the Client will definitively validate it by making the payment. The Order will only be final upon payment of the corresponding price. Tadé Levant Country will systematically confirm the Order of each Client, followed by its shipment through an email containing all the information related to the order.
4.4
The all-inclusive price of each Product or service is indicated in the corresponding product or service sheet. The shipping costs of the Customer's Order will be indicated to them before the final validation of the order. Furthermore, once the Order is validated, the prices and costs will remain accessible in the "My Account" section of the website.
4.5
The customer will be able to check the processing status of their order by visiting the "My Account" section on the website. If the customer does not have an account, they will be informed of the processing status of their order via email.
4.6
Failure by the Customer to meet the obligations set out in these General Terms and Conditions of Sale, particularly in cases of fraud or any attempted fraud, as well as any payment incident related to an order, may result in the suspension of access to the service.https://www.tade.fr/en/,In case of serious misconduct, Tadé Pays du Levant may even terminate the Client's account, without prejudice to any damages that the company may seek. Therefore, Tadé Pays du Levant reserves the right to refuse any order from a Client involved in such a dispute.
Tadé Pays du Levant may request additional information and documents from the Client in order to finalize the order. In case of non-provision of this additional information and documents within the specified timeframe,I'm sorry, but "Tade" does not seem to be a French word. Could you provide more context or clarify your request so I can help you better?Countries in the Levant may be forced to cancel the order and block access to your account.https://www.tade.fr/en/And to proceed with the registration of some of your Personal Data in a "payment incidents" file. If this were to be the case, the concerned members would be individually informed by email when the incident leading to their registration on the incidents list occurs. This email will specify the reasons and consequences of this registration, as well as the procedures for exercising the rights of access, rectification, and deletion. As soon as a regularization from the Customer is received by the Commercial Service ofhttps://www.tade.fr/en/ This data will be removed from the file and the customer account reactivated.
4.7
For order tracking, the customer can contact Customer Service by phone at +33 (0)4 94 62 19 41 from Monday to Friday, 9am to 5pm, or by email:Contact@tade.fr.
ARTICLE 5 - PAYMENT
5.1
The customer pays for their order on the website under the conditions specified below. The customer guarantees that they have the necessary authorizations to use the payment method they have chosen when placing their order.
5.2 CREDIT CARD PAYMENT
Tadé Pays du Levant accepts payments by Carte Bleue, Visa, and Mastercard. American Express cards are not accepted.
The customer provides the number of their credit card along with the expiration date and CVV code. They confirm their order by clicking on the "Validate" button.
5.3 PAYMENT SECURITY
Tadé Pays du Levant never has access to the client's confidential banking data at any time.
For payment security, Tadé Pays du Levant has chosen the online payment module from CIC Lyonnaise de Banque, based on the use of the SSL encryption protocol Monetico, which ensures encrypted transmission of transaction information between the internet user's client terminal and the payment server. Once the payment is validated, the client's data will be automatically destroyed. Therefore, for each order paid by credit card, the client will have to re-enter their banking details.
However, during your payment, you have the option to save your payment card details to make your future purchases on our website and applications easier.
This information is recorded and secured with our partners subject to the security standard known as "PCI-DSS" (Payment Card Industry Data Security Standard).
5.4 PAYMENT VIA PAYPAL
With PayPal, the client's financial information is never disclosed to Tadé Pays du Levant. PayPal encrypts and protects the client's credit card number. The client pays online by simply entering their email address and password.
5.5 TRANSACTION CONTROL
Upon validation of the payment by the banking center, the order becomes effective. An order confirmation email will be sent to the customer upon validation of the payment. In case of a bank refusal, Tadé Pays du Levant will automatically cancel the current order and the customer will be notified by email. Tadé Pays du Levant reserves the right to cancel an order in case of a dispute over the payment of a previous order or suspicion of credit card fraud, or for any other legitimate reason. In the event of an order exceeding the amount indicated when placing the order, Tadé Pays du Levant may request information by email from the Customer (copy of ID, proof of address...). These documents are only requested to ensure that the Customer is the author of the order. It is recommended for the Customer to save and print their payment certificate in order to keep the transaction-related information.
5.6 SECURITY
The websitehttps://www.tade.fr/en/It is subject to a security system and has adopted the SSL (Secure Socket Layer) encryption process in order to protect as effectively as possible all sensitive data related to payment methods.
For more detailed information on the website's security and payment security, Tadé Pays du Levant invites you to consult its Privacy Policy.
ARTICLE 6 - DELIVERY
A confirmation email is sent to the client at the time of shipping their order. They can access the tracking of their order and the different delivery stages of their package in the "My Account" section of the website.
When shipping an order, Tadé Pays du Levant includes the original invoice stating the delivery fees and VAT.
6.1 DELIVERY LOCATION
The products will be sent to the delivery address that the Client provided during the ordering process.
Tadé Levant Country delivers to Metropolitan France (including Corsica and Monaco), Germany, Austria, Denmark, Spain, Estonia, Finland, Greece, Hungary, Ireland, Iceland, Italy, Latvia, Lithuania, Luxembourg, Maghreb, Norway, Poland, Portugal, Czech Republic, United Kingdom, Slovakia, Slovenia, Sweden, Switzerland, Specific Territories of Spain (Balearic Islands - Canary Islands), and Turkey, according to terms, delivery times, and shipping costs described below, which may vary depending on the provider chosen by the Customer when placing an order.
The customer must choose the delivery location: at home, at the office, with a third party, at the vacation location, at a parcel drop-off point (France and certain countries in the European Union).
6.1.1 Click & Collect delivery
When placing an order, the customer selecting this option can pick up their package at the delivery service of Tadé Pays du Levant, starting from the date agreed upon with the Customer Service, from Monday to Friday from 9am to 5pm: +33 4 94 62 96 20 (Cost of a local call from a landline).
6.2 DELIVERY TERMS INFORMATION
When a package leaves the warehouses of Tadé Pays du Levant, it can be shipped either by La Poste ("Colissimo" or Colis International) or by a carrier.
The customer also has a number to track their order: +33 4 94 62 96 20 (Cost of a local call from a landline). Our advisors are available Monday to Friday from 9am to 5pm.
6.3 DELIVERY TRACKING
6.3.1 By Colissimo
As part of a Colissimo shipment, the customer can request to receive a tracking number by email that allows them to track the progress of the delivery on the website.www.coliposte.fr. In case of malfunction of the website Coliposte.fr, the client can call the number 36 31 (Cost of a local call from a landline).
The customer will need to provide their tracking number, mentioned in the email that Tadé Pays du Levant will have sent to them. It is then necessary to wait between 2 to 8 working days to be delivered or receive a delivery notice. From the date the delivery notice is deposited in the mailbox of the address provided by the Customer, they have approximately 10 days to pick up their package at the Post Office or at a collection point. If this deadline is exceeded, the package will be returned to the sender.https://www.tade.fr/en/. LeThe customer service will then contact the Client for a possible reshipment, and in case of no response from the Client within a reasonable timeframe, a refund will be issued. However, if 5 business days after the shipment of the package, the Client has not received any information regarding their Order, they should contact the nearest Post Office to the delivery address indicated on the package. If neither the Post Office nor the package tracking...www.coliposte.frIf the logistics company does not have any tracking information for this package, the Customer must then contact Tadé Pays du Levant, particularly by calling +33 4 94 62 96 20.
The Tadé Pays du Levant customer service will then open an investigation with the postal services. The customer will receive an email informing them that an investigation has been opened. The postal service usually takes 14 business days to provide a final response to Tadé Pays du Levant.
If the package is found, it is then sent to the customer: the reception procedure then follows its normal course (package delivery or delivery notice,...)
If the package is declared lost, Tadé Pays du Levant will then notify the Client and immediately proceed with the refund process for the Order related to the lost package.
6.3.2 By specialized carrier (for oversized products, high value items...):
In the case of a shipment by carrier, the products are delivered to the delivery address provided by the Customer during their order, according to the following terms:
Within a period of 5 to 8 business days from the date of receipt of the email informing the Client that the package has been picked up by the carrier.
Regarding the appointment scheduling by the carrier. The carrier will contact the Client within 5 working days from the parcel pickup, using the contact details provided by the Client during the order.
In case of absence during the delivery of the parcel, regardless of the delivery method chosen, a delivery notice containing the carrier's contact details is left in the mailbox at the delivery address provided by the Customer when placing the order. The Customer will then need to arrange a new delivery appointment with the carrier by calling the number indicated on the notice. If the carrier is unable to leave the delivery notice (for example, due to an unknown address or missing entry code), they will contact Tadé Pays du Levant to obtain the missing information from the Customer. If Tadé Pays du Levant is unable to retrieve the missing information from the Customer due to reasons beyond their control, the parcel will be returned to the originating warehouse. The Customer is informed that a new delivery cannot be arranged, and a refund will be issued instead.
6.4 DELIVERY TIME
The delivery time indicated on the website is provided as an indication between 1 to 8 working days, excluding the annual closing period, from the order of the product, unless a specific provision is communicated to the Customer before placing the order and prior to its final validation. In this case, Tadé Pays du Levant will provide the Customer with an estimated range of delivery dates.
6.5 DELAY OR NON-DELIVERY
In such a case, the Customer can contact the Customer Service of Tadé Pays du Levant, ZI de Signes – BP 10743 – 274 Avenue de Paris – 83030 TOULON CEDEX –contact@tade.fr- (+33) 4 94 62 96 20.
In case of failure by Tadé Pays du Levant to fulfill its obligation to deliver the goods on the agreed date or, failing that, at the latest thirty days after the conclusion of the contract, the Customer may terminate the contract by registered letter with acknowledgment of receipt or in writing on another durable medium, if, after having instructed, using the same methods, Tadé Pays du Levant to make the delivery within a reasonable additional period, the latter has not complied within this period.
Within 14 business days following the cancellation request by the Client, Tadé Pays du Levant will process a refund request to its bank on behalf of the Client.
6.6 PARTIAL DELIVERY
The customer will be notified by email of the partial delivery of an order. A second email will inform them of the delivery of the remaining products ordered.
6.7 DELIVERY COMPLETED
Each delivery is considered completed as soon as the product is made available to the Customer, notably by the carrier, as evidenced by the tracking system used by the carrier.
Without prejudice to the Customer's withdrawal period as defined in Article 7 below, it is the Customer's responsibility to check shipments upon arrival and to make any reservations and claims that may be justified, or even to refuse the package if it appears to have been opened or shows obvious signs of damage. In order to enable the seller to take effective action against the carrier, such reservations and claims must be sent to the Customer Service of Tadé Pays du Levant within two days following the delivery of the products at ZI de Signes – BP 10743 – 247 Avenue de Paris – 83030 TOULON CEDEX.Contact@tade.fr- (+33)4 94 62 96 20.
6.8 DELIVERY FEE
Tadé Levant Region negotiates shipping costs on behalf of the Client, as specified on the website.
6.8.1 Metropolitan France, Andorra, Corsica, and Monaco
> If the order is over €59 including tax, shipping costs are waived.
If the order is less than 59 €, the delivery fee is:
* From 0 to 4.99 kg: 7 € including taxes
* From 5 to 9.99 kg: 9 € including taxes
* For weights over 10 kg: 11 € including tax
These rates do not include the overseas departments and territories.
6.8.2 Outside Metropolitan France
If the order is over 99€ including tax, shipping costs are free.
If the order is less than 99€ including tax, the delivery fee is:
Zone 1 Germany / Luxembourg / United Kingdom / Ireland / Italy / Spain / Portugal / Switzerland / Austria
* From 0 to 4.99 Kg: 12 € including VAT
* From 5 to 9.99 kg: €16 including taxes
* More than 10 kg: €20 including tax
Zone 2: Denmark / Estonia / Finland, Greece, Hungary / Iceland / Latvia / Lithuania / Maghreb / Norway / Poland / Czech Republic / Slovakia / Slovenia / Sweden / Specific territories Spain (Balearic Islands - Canary Islands) / Turkey
* From 0 to 4.99 Kg: 18 €
* From 5 to 9.99 kg: 30 €
* More than 10 kg: 64 €
For countries and regions not listed, it is necessary to contact our Customer Service by email specifying the exact products desired.
A written estimate will then be submitted based on the estimated weight of the order.
ARTICLE 7 - RIGHT OF WITHDRAWAL
7.1 PERIMETER
Regarding the products sold on the website, and except for the exceptions listed below, customers have the right to retract and return their product(s) within fourteen days from the date of delivery, in accordance with articles L 221-18 and following of the Consumer Code. In accordance with article L221-19 of the Consumer Code, the day of receipt of the item is not counted, the deadline starts at the beginning of the first hour of the first day and ends at the expiration of the last hour of the last day of the deadline, and finally, if this deadline falls on a Saturday, Sunday, or a public holiday, it is extended until the next working day.
The customer can exercise their right by notifying their intention to withdraw according to the modalities indicated below in article 7.2.
However, some products and services listed in article L 221-28 of the Consumer Code cannot be subject to a right of withdrawal by the Client, with the products concerned being designated as such to the Clients before the conclusion of the sale.
This concerns in particular:
> the supply of goods that have been unsealed by the Customer after delivery and cannot be returned for reasons of hygiene or health protection.
7.2 TERMS AND CONDITIONS
7.2.1Withdrawal notification
To exercise their right of withdrawal, the Client must notify Tadé Pays du Levant of their decision to withdraw by sending a clear and unambiguous declaration by post or by returning the withdrawal form, available on the last page of these general terms and conditions, duly completed and signed to the following address: TADÉ LEVANT COUNTRIES - 274 Avenue de Paris - PO Box 10743 - 83030 TOULON CEDEX 9.
7.2.1Product returns
In accordance with the provisions of Article L 221-23 of the Consumer Code, the Customer must return the product no later than fourteen days following the communication of their decision to withdraw and bears the direct costs related to the return, except for shipping. The deadline is counted as indicated for the withdrawal period mentioned above. The usual return costs for standard packages of 750g range from 7 to 30 euros (depending on the carrier and country). The Customer must return the product to the following address:
For France:
TADÉ Levant countries
Customer Service Returns
BP 10743 - Industrial Zone of Signes - Avenue de Paris 83 030 TOULON CEDEX 09
The return is made at the Customer's own risk. The refund of the returned product at the invoiced price, including the outbound delivery costs, will be made using the same payment method as was used to pay for the order. The refund will be made within fourteen (14) days following receipt of the Customer's decision to withdraw, with Tadé Pays du Levant reserving the right to defer the refund until the product is recovered or proof of shipment of the product by the Customer is provided, with the date of the first of these events being taken into account.
ARTICLE 8 - COMPLIANCE AND WARRANTIES
Tadé Levant Country makes every effort to ensure that the photographic representation of products or services on the website is as faithful as possible. However, due to the digital presentation of products or services on the internet, it is possible that the customer's perception of the photographic representation of products or services may not exactly correspond to the actual product or service.
8.1 COMMERCIAL WARRANTY
Some products may come with a commercial warranty (also known as a "manufacturer's warranty"). In such a case, this is indicated on the product description sheet of the relevant product on the Website.
The scope and duration of this warranty vary depending on the brands. Therefore, Tadé Pays du Levant encourages its customers to consult the warranty notice usually provided with these products and the exact terms of the commercial warranties. This manufacturer's warranty is the one usually granted by the supplier to its customers.
In case of an issue with a product, the Customer must keep the purchase invoice provided by Tadé Pays du Levant and contact the Customer Service through the designated section.
"A 'Contact' person who will inform him of the process to follow."
In addition to the commercial warranty, the Customer benefits from the legal warranty of conformity as mentioned in articles L 217-4 to L 217-12 of the Consumer Code, and from the warranty regarding defects of the item sold, as provided for in articles 1641 to 1648 and 2232 of the Civil Code.
8.2 LEGAL WARRANTY OF CONFORMITY
As part of the legal warranty of conformity, if the product ordered by the Customer has a conformity defect that existed at the time of delivery, Tadé Pays du Levant, to the extent possible, undertakes to:
Replace the Customer's product with an identical product based on available stock;
To exchange a product for an equivalent quality and price product based on available stock.
To refund him the price of the ordered product within 30 days following the Customer's request if the replacement of an identical or equivalent product proves to be impossible.
Article L 217-4 of the Consumer Code provides that "The seller delivers a good that conforms to the contract and is responsible for any lack of conformity that exists at the time of delivery. They are also responsible for any lack of conformity resulting from packaging, assembly instructions, or installation when these were their responsibility under the contract or were carried out under their responsibility.. I'm sorry, but the text you provided is incomplete and does not make sense. Could you please provide more context or clarify your request?
According to article L 217-5 of the same code, "The property complies with the contract:
If it is suitable for the normal intended use of a similar good, and, if applicable:
- If it matches the description provided by the seller and possesses the qualities that were presented to the buyer in the form of a sample or model;
- If it possesses the qualities that a buyer can legitimately expect based on the public statements made by the seller, the producer, or their representative, especially in advertising or labeling;
Or if it presents the characteristics defined by mutual agreement of the parties or is suitable for any special use sought by the buyer, brought to the seller's attention, and accepted by the latter."
According to article L 217-12: "The action resulting from non-conformity is subject to a two-year statute of limitations starting from the delivery of the goods.There seems to be no text provided for translation. Could you please provide the text you would like me to translate from French to English?
At the end of article L 217-16: "When the buyer asks the seller, during the course of the commercial warranty granted to him at the time of the acquisition or repair of a movable property, for a repair covered by the warranty, any period of immobilization of at least seven days is added to the remaining duration of the warranty.
This period runs from the buyer's request for intervention or the provision of the item for repair, if this provision for repair occurs after the request for intervention.There seems to be no text provided for translation. Could you please provide the text you would like me to translate from French to English?
8.3 WARRANTY AGAINST HIDDEN DEFECTS
According to article 1641 of the Civil Code,"The seller is bound by the warranty for hidden defects in the item sold that make it unfit for the purpose for which it is intended, or that diminish this use to the extent that the buyer would not have acquired it, or would have paid a lower price, had they known about them." "Please provide a text to be translated."
According to Article 1648, paragraph 1 of the aforementioned Code, "The legal action resulting from hidden defects must be brought by the buyer within a period of two years from the discovery of the defect.There seems to be no text provided for translation. Could you please provide the text you would like me to translate from French to English?
As part of the warranty for defects in the item sold, Tadé Pays du Levant undertakes, according to the Client's choice, after evaluating the defect:
To reimburse him for the full price of the product returned to Tadé Pays du Levant.
To refund him a portion of the product's price if the customer decides to keep it.
When acting under the legal warranty of conformity, which applies regardless of any commercial warranty, the customer:
- Has a two-year period from the delivery of the goods to take action;
- Can choose between repairing or replacing the item, subject to the cost conditions provided for in Article L 217-9 of the Consumer Code ;
- Is exempt from providing evidence of the existence of the non-conformity of the good;
- The buyer can decide to invoke the warranty against hidden defects of the sold item as defined in article 1641 of the Civil Code. In this case, they can choose between cancelling the sale or reducing the sale price in accordance with article 1644 of the same code.
For any request regarding legal warranties, the client must contact the Customer Service through the Customer Service:contact@tade.fr.
The customer has another means to implement a warranty by calling (33)4 94 62 96 20 from Monday to Friday from 9am to 5pm. These provisions are not exclusive of the right of withdrawal defined in Article 7 above.
8.4 DISCLAIMER OF WARRANTIES
Products that have been used, modified, repaired, integrated, or added by the Client or any other person not authorized by the supplier of said product or service are not covered by the warranty. The warranty will not cover products damaged due to misuse.
ARTICLE 9 - PROCEDURE FOR THE CUSTOMER TO RETURN A PRODUCT IN CASE OF NON-CONFORMITY
or exercising the right of withdrawal
In order to fully benefit from the conditions of Article 8 "Compliance" and those of Article 7 "Right of Withdrawal", the Customer must return the product to the address mentioned below.
In order to simplify and facilitate the handling of product returns and potential refunds, it is strongly recommended that customers follow the procedure described below:
- Submit a return request via the "Contact Us" section.
- Please return the product to the following address: TADÉ LEVANT COUNTRIES - Customer Service Returns, PO Box 10743, 274 Avenue de Paris - ZI de Signes - 83870 SIGNES
- Properly protected, in its original packaging, in perfect condition for resale (not damaged, harmed, or soiled, unopened and still sealed), accompanied by all possible accessories, user manuals, and documentation.
- Accompanied by the sales invoice in order to allow the latter to identify the Customer (order number, name, first name, address).
- Without the product having clearly been used, meaning that the product does not show signs of use beyond what is necessary for testing and is in a condition suitable for resale.
If the customer chooses a different return method than the one described above, it is essential that Tadé Pays du Levant can identify the customer making the return in order to process the refund. Therefore, it is necessary to include with the returned product any documents that allow the customer to be identified (copy of their order summary or copy of the invoice).
Attention: Some products are excluded from returns due to hygiene or health protection reasons, or if they are likely to deteriorate or expire (for example, cosmetics and food products).
Any item returned damaged and/or out of its original packaging and/or without all its accessories will not be eligible for a refund. A depreciation fee will then be charged to the customer if the item has been handled in a way other than necessary to establish its nature, characteristics, and proper functioning.
ARTICLE 10 - MODIFICATION OF THE GENERAL TERMS AND CONDITIONS OF SALE
Tadé Pays du Levant reserves the right to modify these General Terms and Conditions of Sale. Any new version will be notified in advance on the first page of the "Contact Us" section.
ARTICLE 11 - PERSONAL DATA
For more detailed information on the processing of personal data, Tadé Pays du Levant invites you to consult its Privacy Policy and Data Protection.
Tadé Pays du Levant is committed to respecting the confidentiality of personal data provided by customers on the website and to processing them in compliance with the applicable regulations.
ARTICLE 12 – INTELLECTUAL PROPERTY
The structure of the website and each of its elements, whether or not subject to copyright and other intellectual property rights under all applicable laws, remain the sole and exclusive property of the company Tadé Pays du Levant.
Any reproduction, extraction, display, modification, adaptation, or use of the Website or any of its elements, in whole or in part, regardless of the means and purposes, and more generally any action not expressly authorized by Tadé Pays du Levant, is strictly prohibited and may result in legal action.
The trademarks, trade names, service marks, logos, and any other distinctive signs of Tadé Pays du Levant displayed on the website are protected by French law, community law, and any other applicable law. Any unauthorized use or reproduction is strictly prohibited.
The user who has a personal website and wishes to place, for personal use, a simple link on their site directly to the homepage of the site ofhttps://www.tade.fr/en/Must obtain permission from the company Tadé Pays du Levant. In this case, it will not be an implicit affiliation agreement. However, any hyperlink redirecting to the websitehttps://www.tade.fr/en/ Using the framing or in-linelinking technique is strictly prohibited. In any case, any link, even tacitly authorized, must be removed upon simple request from the company Tadé Pays du Levant. The company Tadé Pays du Levant expressly disclaims any liability for the content of websites that have created hyperlinks pointing to the website.
ARTICLE 13 - WEB AGENCY DESIGN
ZEUGMA WEB AGENCY
PHOTOGRAPHS
Copyright Bernard Touillon
ARTICLE 14 - HOST
GANDI SAS, a Simplified Joint Stock Company with a capital of 800,000€, headquartered at 63-65 Boulevard Massena in Paris (75013) FRANCE, registered under the number 423 093 459 RCS PARIS VAT number FR81423093459.
Phone: +33 (0) 1 70 37 76 61
Fax +33 (0) 1 43 73 18 51
ARTICLE 15 - CLAIMS / MEDIATION
15.1 For any information or complaint regarding these general terms and conditions of sale or more broadly related to an order, the Client can contact the Customer Service by phone at 04.94.62.19.41 from Monday to Friday from 9am to 5pm, or by email:contact@tade.fr.
15.2 For any question, remark or request, please contact the company at 04.94.62.19.41 or by emailcontact@tade.fr.
In case of disputes concerning a service, the Client must address their complaints to the service provider as indicated below-above.
If the dispute is not resolved after such a claim, the Client has the option to resort, in case of disagreement, to an alternative dispute resolution method.
The Client has the right to use, free of charge (excluding any lawyer and expert fees), a consumer mediator to attempt to resolve the dispute with the service provider amicably, provided that (i) the Client has first attempted to resolve the dispute directly with the service provider through a written complaint as indicated above, (ii) their request is not unfounded, and (iii) the dispute has not already been reviewed by another mediator or court. The client has one year from the date of their written complaint to the service provider to submit their request to the mediator. The Client can send their request to the Center for Mediation and Arbitration of Paris at the following address: CMAP - 39 AVENUE FRANKLIN ROOSEVELT - 75008 PARIS - France, or by filling out the online form available at the following address:https://conso.cmap.fr/.
For any additional information on the mediation procedure, the consumer Client can consult the CMAP (French Mediation and Arbitration Center) website.https://www.cmap.fr) or contact CMAP directly by phone at 01.44.95.11.40 (local call price) or by fax at 01.44.95.11.49.
15.3 At the European level, the European Commission provides an online platform for resolving disputes., Click here.
ARTICLE 16 - APPLICABLE LAW AND COMPETENT JURISDICTION
In case of dispute, the Client will first contact Tadé Pays du Levant to seek an amicable solution. These General Terms and Conditions of Sale in French language will be executed and interpreted in accordance with French law. French courts will have jurisdiction.
ARTICLE 17 – PARTIAL NULLITY
In the event that any term of the General Terms and Conditions of Sale is considered illegal or unenforceable by a court decision, the other provisions will remain in effect.
ARTICLE 18 – RIGHT TO OPT OUT OF TELEMARKETING
The customer has the right to request their free registration on the telephone solicitation opt-out list in order to not be subjected to commercial solicitation by telephone.