TERMS AND CONDITIONS OF SALE
These general terms and conditions of sale apply to all orders placed on the merchant website.https://www.tade.fr/en/(the "Website") by any consumer client (the "client").
ARTICLE 1 - PUBLISHER OF THE WEBSITE
TADÉ PAYS DU LEVANT is an LLC with its headquarters located at 274 Avenue de Paris, Parc d’Activités de Signes 83870 SIGNES, and registered with the Trade and Companies Register of Toulon under the number 430 438 879, SIRET: 430 438 879 000 24, NAF code 4645Z, VAT number: FR75 430 438 879.
As part of its activity, TADÉ PAYS DU LEVANT has professional liability insurance with MMA, located at 14 Boulevard Marie et Alexandre Oyon – 72030 Le Mans Cedex 9.
Customer Service contact details:
Phone number: From France +33 04 94 62 19 41 (Cost of a local call from a landline).
Contact form:https://www.tade.fr/en/contact-us
Fax number: 04 94 62 86 76, Monday to Friday from 9am to 5pm.
Mailing address:
TADÉ LEVANT COUNTRIES - Customer Service
ZI de Signes BP 10743 Industrial Zone of Signes PO Box 10743
Avenue de Paris 83030 TOULON CEDEX 9 This is an address in Toulon, a city in the south of France.
ARTICLE 2 - GENERALITIES
These general terms and conditions of sale of the company Tadé Pays du Levant define the rights and obligations of the parties, in the context of the sale of products by Tadé Pays du Levant to the Customers of the Website. https://www.tade.fr/en/.These general terms and conditions of sale are supplemented by the Privacy Policy and Protection of Privacy. These general terms and conditions of sale apply to all orders placed through the Website. They take precedence over any other written or unwritten stipulation made by the Customer, in compliance with the rules established for contracts concluded in electronic commerce. These general terms and conditions of sale are subject to change. In this case, the conditions applicable to the contract that the Customer will have concluded will be those in force on the Website at the date of their order. The Customer declares that they have read and accepted the rights and obligations associated with them. Any order placed for services is governed by these conditions. The Customer declares that they have the full legal capacity to commit themselves under these general conditions.
ARTICLE 3 - PRODUCTS
3.1 PRODUCT PRESENTATION
In accordance with Article L.111-1 of the Consumer Code, the Customer may, prior to placing an order, familiarize themselves with the essential characteristics of the products they wish to order on the Website. The products offered for sale on the Website constitute the offer from Tadé Pays du Levant. The Website reserves the right to modify its collections at any time and to change the list and ranges of products. The product photos shown on the site are not contractual.
3.2 PRODUCT PRICES
The prices of the products on the website are inclusive of VAT (Value Added Tax) and in euros (€), excluding delivery charges. These prices are valid at the time of placing the order.
The delivery fees depend on the order amount, weight, as well as the destination country of the delivery, and they are indicated before the buyer finalizes the order.
Tadé Pays du Levant reserves the right to change its prices at any time but commits to apply the current rates indicated at the time of the order. During promotional periods, products are identifiable by signage bearing the appropriate mention, located next to the price.
The customer, if necessary, is responsible for customs clearance, payment of customs duties and taxes, value-added tax or sales tax, and any other fees that allow them to collect their goods and take possession of them.
3.3 PRODUCT AVAILABILITY
Product offers and prices are valid as long as they are visible on the website. Tadé Pays du Levant makes every effort to ensure the availability of its products to the customer. If a product is out of stock when ordering, the amount will be automatically deducted from the order, and the customer can place a new order as soon as the product becomes available.
In accordance with the provisions of articles L 216-2 and L 216-3 of the Consumer Code, in the event of Tadé Pays du Levant failing to fulfill its obligation to deliver the goods on the agreed date or, failing that, within thirty days after the conclusion of the contract, the Customer may terminate the contract by registered letter with acknowledgment of receipt or in writing on another durable medium, if, after having instructed Tadé Pays du Levant to deliver within a reasonable additional period, using the same methods, the latter has not complied within that period.
Within 14 working days following the cancellation request by the Client, Tadé Pays du Levant will request a refund from its bank on behalf of the Client.
ARTICLE 4 – ORDER
4.1
Customers have the option to place orders on the Internet at the addresshttps://www.tade.fr/en/
The customer has two options:
- create an account before placing the first order. This account will be accessible to the customer at any time using their credentials (email address and password);
- Order without creating an account.
The customer must in any case check the box to accept the Privacy and Data Protection Policy.
4.2
The Customer warrants that they are fully authorized to use the payment card to pay for their order and that this means of payment provides access to sufficient funds to cover all costs resulting from the use of the Website's services.https://www.tade.fr/en/.
4.3
By clicking on the "Validate and pay" button during the ordering process, and after checking the contents of the order in their "Cart" and, if necessary, modifying it, the customer declares that they fully and unreservedly accept all of these general terms and conditions of sale.
At any time, the customer can:
- To get a summary of the products you have selected or to modify your order, click on the shopping cart icon located at the top right of each page. ;
- continue selecting products ;
- complete their product selection and order the products in their cart by clicking on the "Order with mandatory payment" tab, available in their cart.
To finalize the order, the Client must necessarily identify themselves, either by accurately filling in the fields of the form made available to them, on which they will include the necessary information for their identification such as their first name, last name, email, postal address, phone number, these pieces of information being mandatory for the processing and delivery of orders and the establishment of invoices, or by entering their username and password if they have a Client account. After confirming the contents of their Order, the Client will definitively validate it by making the payment. The Order will only be final upon payment of the corresponding price. Tadé Pays du Levant will systematically confirm the Order of each Client, and then its shipment by email, containing all the information related to the order.
4.4
The all-inclusive price of each product or service is indicated in the corresponding product or service sheet. The shipping costs for the customer's order will be communicated to them before the final validation of the order. Furthermore, once the order is validated, the prices and costs will remain accessible in the "My Account" section of the website.
4.5
The customer will be able to check the processing status of their order by accessing the "My Account" section on the website. If the customer does not have an account, they will be informed of the processing status of their order via email.
4.6
The Customer's failure to comply with the obligations undertaken under these General Terms and Conditions of Sale, in particular in cases of fraud or attempted fraud, and any payment incident related to an order, may result in the suspension of access to the service.https://www.tade.fr/en/,The company Tadé Pays du Levant reserves the right to terminate the Customer's Account, depending on the seriousness of the actions in question, without prejudice to any damages that the company Tadé Pays du Levant may seek. Consequently, Tadé Pays du Levant reserves the right to refuse any order from a Customer with whom such a dispute exists.
Tadé Levant Region may ask the Client for additional information and documents in order to finalize the order. If the Client does not provide this information and documents within the specified time frame,"Tade" is a first name in French.Countries in the Levant region may be required to cancel the order and restrict access to your account.https://www.tade.fr/en/And proceed to register some of your Personal Data in a "payment incidents" file. If this were to be the case, the members concerned would be individually informed by email when the incident leading to their registration on the incidents list occurs. This email will specifically detail the reasons and consequences of this registration, as well as the procedures for exercising the rights of access, rectification, and deletion. As soon as a regularization from the Client is received by the Commercial Service ofhttps://www.tade.fr/en/ These data will be deleted from the file and the customer account reactivated.
4.7
For order tracking, the Customer can contact Customer Service by phone at +33 (0)4 94 62 19 41 from Monday to Friday from 9am to 5pm, or by email:"contact@"tade.fr.
ARTICLE 5 - PAYMENT
5.1
The customer pays for their order on the website under the conditions mentioned below. The customer guarantees that they have the necessary authorizations to use the payment method they have chosen when placing their order.
5.2 CREDIT CARD PAYMENT
Tadé Pays du Levant accepts payments by Carte Bleue, Visa, and Mastercard. American Express cards are not accepted.
The customer provides the number of their credit card along with the expiration date and the CVV code. They confirm their order by clicking on the "Validate" button.
5.3 PAYMENT SECURITY
Tadé Pays du Levant never has access to the customer's confidential banking data at any time.
For payment security, Tadé Pays du Levant has chosen the online payment module from CIC Lyonnaise de Banque, based on the use of the SSL encryption protocol Monetico which ensures the encrypted transmission of information related to the transaction between the internet user's Client terminal and the payment server. Once the payment is validated, the Client's data will be automatically deleted. This is why for each order paid by credit card, the Client will have to re-enter their banking details.
However, during your payment, you have the option to save your payment card details to facilitate your future purchases on our website and applications.
This information is thus stored and secured with our partners subject to the security standard known as "PCI-DSS" (Payment Card Industry Data Security Standard).
5.4 PAYMENT VIA PAYPAL
With PayPal, the customer's financial information is never shared with Tadé Pays du Levant. PayPal encrypts and protects the customer's credit card number. The customer pays online by simply providing their email address and password.
5.5 TRANSACTION CONTROL
Upon validation of the payment by the bank, the order becomes effective. An order confirmation email will be sent to the customer upon payment validation. In case of a bank refusal, Tadé Pays du Levant will automatically cancel the current order and the customer will be notified by email. Tadé Pays du Levant reserves the right to cancel an order in case of a dispute over the payment of a previous order or suspicion of credit card fraud, or for any other legitimate reason. In the event of an order exceeding the amount indicated at the time of placing the order, Tadé Pays du Levant may request information by email from the Customer (copy of ID, proof of address...). These documents are only requested to ensure that the Customer is the rightful author of the order. It is recommended that the Customer save and print their payment certificate to keep information related to the transaction.
5.6 SECURITY
The websitehttps://www.tade.fr/en/is subject to a security system and has implemented the SSL (Secure Socket Layer) encryption process in order to protect as effectively as possible all sensitive data related to payment methods.
For more comprehensive information on website security and payment security, Tadé Pays du Levant invites you to consult its Privacy Policy.
ARTICLE 6 - DELIVERY
A confirmation email is sent to the Customer at the time of shipment of their order. They can access the tracking of their order and the various delivery stages of their package in the "My Account" section of the Website.
When shipping an order, Tadé Pays du Levant includes the original invoice detailing the delivery charges and the VAT.
6.1 DELIVERY LOCATION
The products will be sent to the delivery address that the Customer provided during the ordering process.
Tadé Pays du Levant delivers to metropolitan France (including Corsica and Monaco), Germany, Austria, Denmark, Spain, Estonia, Finland, Greece, Hungary, Ireland, Iceland, Italy, Latvia, Lithuania, Luxembourg, Maghreb, Norway, Poland, Portugal, Czech Republic, United Kingdom, Slovakia, Slovenia, Sweden, Switzerland, specific territories of Spain (Balearic Islands - Canaries), and Turkey, according to terms, delivery times, and shipping costs described below and varying depending on the provider chosen by the Customer when placing their order.
The customer must choose the delivery location: at home, at the office, at a third party's place, at the holiday location, or at a parcel pick-up point (France and some countries in the European Union).
6.1.1 Click & Collect delivery
When placing an order, the customer selecting this option can pick up their package at the delivery service of Tadé Pays du Levant, starting from the date agreed upon with the Customer Service, from Monday to Friday from 9am to 5pm: +33 4 94 62 96 20 (Cost of a local call from a landline).
6.2 DELIVERY TERMS AND CONDITIONS
When a package leaves the warehouses of Tadé Pays du Levant, it can be shipped either by La Poste ("Colissimo" or Colis International) or by a carrier.
The customer also has a number to track their order: +33 4 94 62 96 20 (Cost of a local call from a landline). Our advisors are available from Monday to Friday from 9am to 5pm.
6.3 DELIVERY TRACKING
6.3.1 By Colissimo
As part of a Colissimo shipment, the customer can, upon request, receive a tracking number by email, allowing them to track the delivery progress on the website.www.coliposte.fr. In case of a malfunction on the Coliposte.fr website, the customer can call the number 36 31 (Cost of a local call from a landline phone).
The customer will need to provide their tracking number, which is mentioned in the email that Tadé Pays du Levant will have sent to them. It will then take between 2 to 8 working days to be delivered or receive a delivery notice. From the date the delivery notice is placed in the mailbox of the address provided by the Customer, they have approximately 10 days to pick up their package at the post office or at a pick-up point. If this deadline is exceeded, the package is returned to the...https://www.tade.fr/en/. TheCustomer service will then contact the Client for a possible re-shipment, and if there is no response from the Client within a reasonable time frame, a refund will be processed. However, if 5 business days after the shipment of the package, the Client has not received any information regarding their Order, they should contact the nearest Post Office to the delivery address indicated on the package. If neither the Post Office nor the package tracking provides any information, the Client should contact Customer Service.www.coliposte.frIf the carrier does not have any information about this package, the customer must contact Tadé Pays du Levant, especially by calling +33 4 94 62 96 20.
The Tadé Levant Region Customer Service will then open an investigation with the Post Office services. The Customer will receive an email informing them that an investigation has been opened. The Post Office's final response times to Tadé Levant Region are usually 14 business days.
If the package is found, it is then sent to the customer: the reception procedure then follows its normal course (package deposit or delivery notice,...)
If the package is declared lost, Tadé Pays du Levant informs the Client and immediately proceeds with the reimbursement formalities for the Order related to the lost package.
6.3.2 By specialized carrier (oversized products, high value...) :
In the case of a shipment by carrier, the products are delivered to the delivery address provided by the Customer during their order, according to the following terms:
Within a period of 5 to 8 business days from the date of receipt of the email informing the Client of the parcel being taken over by the carrier;
Regarding scheduling an appointment with the carrier. The carrier will contact the Client within 5 working days from the time the package is picked up, using the contact information provided by the Client during the order.
In case of absence during the delivery of the package, regardless of the delivery method, a delivery notice containing the transporter's contact information will be left in the mailbox at the delivery address provided by the Customer when placing the order. The Customer will need to schedule a new delivery appointment with the transporter by calling the number indicated on the notice. If the transporter is unable to leave the delivery notice (for example, due to an unknown address or uncommunicated door code), they will contact Tadé Pays du Levant to obtain the missing information from the Customer. If Tadé Pays du Levant is unable to retrieve the missing information from the Customer for reasons beyond its control, the package will be returned to the originating warehouse. The Customer will be informed that a new delivery cannot be arranged and a refund will be processed.
6.4 DELIVERY TIME
The delivery time indicated on the website is provided as an indication between 1 to 8 working days excluding the annual closure period, starting from the order of the product, unless a specific provision is communicated to the Client before placing the order and prior to its final validation. In such cases, Tadé Pays du Levant will provide the Client with an estimated delivery date range.
6.5 DELAY OR NON-DELIVERY
In such a case, the Client can contact the Customer Service of Tadé Pays du Levant, ZI de Signes - BP 10743 - 274 Avenue de Paris - 83030 TOULON CEDEX -contact@tade.fr- (+33) 4 94 62 96 20.
In the event of Tadé Pays du Levant failing to fulfill its obligation to deliver the goods on the agreed date or, failing that, within thirty days of the conclusion of the contract, the Customer may terminate the contract by registered letter with acknowledgment of receipt or in writing on another durable medium, if, after instructing Tadé Pays du Levant to make the delivery within a reasonable additional period, using the same methods, the latter has not complied within this period.
Within 14 working days following the cancellation request by the Client, Tadé Pays du Levant will request a refund from its bank on behalf of the Client.
6.6 PARTIAL DELIVERY
The customer will be notified by email of the partial delivery of an order. A second email will inform them of the delivery of the remaining products ordered.
6.7 DELIVERY MADE
Each delivery is considered completed as soon as the product is made available to the Customer, notably by the carrier, as evidenced by the carrier's tracking system.
Without prejudice to the deadline granted to the Client under their right of withdrawal as defined in Article 7 below, it is the Client's responsibility to check shipments upon arrival and to make any necessary reservations and claims, or even to refuse the package if it appears to have been opened or shows obvious signs of damage. In order to allow the seller to take effective action against the carrier, such reservations and claims must be sent to the Customer Service of Tadé Pays du Levant within two days following the delivery of the products at the following address: ZI de Signes – BP 10743 – 247 Avenue de Paris – 83030 TOULON CEDEX.Contact@tade.fr- (+33)4 94 62 96 20.
6.8 DELIVERY FEE
Tadé Pays du Levant negotiates shipping costs on behalf of the client, as specified on the website.
6.8.1 Metropolitan France, Andorra, Corsica, and Monaco
If the order is over €59 including taxes, shipping costs are free.
If the order is less than 59 €, the delivery fee is:
* From 0 to 4.99 kg: 7 € (including taxes)
* From 5 to 9.99 kg: 9 € including taxes
* For weights exceeding 10 kg: 11 € including taxes
These rates do not include the overseas departments and territories.
6.8.2 Outside Metropolitan France
> If the order is over 99€ including VAT, shipping costs are free.
If the order is less than 99€ including tax, the delivery fee is:
Zone 1 Germany / Luxembourg / United Kingdom / Ireland, Italy, Spain / Portugal / Switzerland / Austria
* From 0 to 4.99 Kg: 12 € including tax
* From 5 to 9.99 kg: 16 € including tax
* More than 10 kg: €20 including tax
Zone 2: Denmark / Estonia / Finland, Greece, Hungary / Iceland / Latvia / Lithuania / Maghreb / Norway / Poland / Czech Republic / Slovakia / Slovenia / Sweden / Specific territories Spain (Balearic Islands - Canary Islands) / Turkey
* From 0 to 4.99 kg: 18 €
* From 5 to 9.99 kg: €30
* More than 10 Kg: 64 €
For countries and areas not listed, it is necessary to contact our Customer Service by email specifying the exact products desired.
A written estimate will then be provided based on the estimated weight of the order.
ARTICLE 7 – RIGHT OF WITHDRAWAL
7.1 PERIMETER
Regarding the products sold on the website, and except for the exceptions listed below, Customers have the right to withdraw and return their product(s) within fourteen days from the date of delivery, in accordance with articles L 221-18 and following of the Consumer Code. In accordance with article L221-19 of the Consumer Code, the day the goods are received is not counted, the deadline starts at the beginning of the first hour of the first day and ends at the end of the last hour of the last day of the deadline, and finally, if the deadline falls on a Saturday, Sunday, or a public holiday, it is extended until the next working day.
The client may exercise their right by notifying their intention to withdraw as indicated in the terms below in Article _. 7.2.
However, some products and services listed in Article L 221-28 of the Consumer Code cannot be subject to a right of withdrawal by the Client, with the products concerned being designated as such to Clients before the conclusion of the sale.
This concerns in particular:
> the supply of goods that have been unsealed by the Customer after delivery and cannot be returned for reasons of hygiene or health protection.
7.2 TERMS AND CONDITIONS
7.2.1Withdrawal notification
To exercise their right of withdrawal, the Customer must notify Tadé Pays du Levant of their decision to withdraw by sending a clear and unambiguous declaration by post or by returning the withdrawal form, available on the last page of these general conditions, duly completed and signed to the following address: TADÉ LEVANT COUNTRIES - 274 Avenue de Paris - PO Box 10743 - 83030 TOULON CEDEX 9.
7.2.1Return of products
In accordance with the provisions of Article L 221-23 of the Consumer Code, the Customer must return the product no later than fourteen days following the communication of their decision to withdraw, and bears the direct costs related to the return, except for shipping. The deadline is counted as indicated for the withdrawal period mentioned above. The usual return costs for standard packages weighing 750g range from 7 to 30 euros (depending on the carrier and countries). The Customer must return the product to the following address:
For France:
TADÉ Levant countries
Customer Return Service
BP 10743 - Signes Industrial Zone - Avenue de Paris 83030 TOULON CEDEX 09
The return is made at the Customer's own risk. The refund for the returned product at the invoiced price, including the outbound delivery costs, will be made using the same payment method that was used to pay for the order. The refund will be processed within fourteen (14) days following the receipt of the Customer's decision to withdraw, with Tadé Pays du Levant reserving the right to postpone the refund until the product is recovered or proof of shipment of the product by the Customer is provided, with the date of the first of these events being considered.
ARTICLE 8 – COMPLIANCE AND WARRANTIES
Tadé Pays du Levant makes every effort to ensure that the photographic representation of products or services on the website is as faithful as possible. However, due to the digital presentation of products or services on the internet, it is possible that the customer's perception of the photographic representation of products or services may not exactly correspond to the product or service itself.
8.1 COMMERCIAL WARRANTY
Some products may come with a commercial warranty (commonly known as a "manufacturer's warranty"). In such a case, this is indicated on the product description sheet of the relevant product on the website.
The extent and duration of this warranty vary depending on the brands. Tadé Pays du Levant also invites its customers to consult the warranty instructions usually provided with these products and the exact terms of the commercial warranties. This manufacturer's warranty is the one usually granted by the supplier to its customers.
In case of an issue with a product, the customer must keep the purchase invoice provided by Tadé Pays du Levant and contact the Customer Service through the section.
"A 'Contact' person who will inform him of the procedure to follow."
In addition to the commercial warranty, the Customer benefits from the legal warranty of conformity mentioned in articles L 217-4 to L 217-12 of the Consumer Code and the warranty for defects in the item sold, under the conditions provided for in articles 1641 to 1648 and 2232 of the Civil Code.
8.2 LEGAL WARRANTY OF CONFORMITY
As part of the legal warranty of conformity, if the item ordered by the Client has a conformity defect existing at the time of delivery, Tadé Pays du Levant, to the extent possible, commits to:
To replace the Customer's product with an identical product based on available stock;
To exchange the product for another product of equivalent quality and price based on available stock.
To refund him the price of the ordered product within 30 days following the Customer's request if the replacement of an identical or equivalent product proves to be impossible.
Article L 217-4 of the Consumer Code provides that "The seller delivers a product that conforms to the contract and is liable for any lack of conformity existing at the time of delivery. They are also responsible for any lack of conformity resulting from the packaging, assembly instructions, or installation when these were their responsibility according to the contract or were carried out under their responsibility.. "."
According to article L 217-5 of the same code, "The property complies with the contract:
If it is suitable for the normal intended use of a similar good and, if applicable:
- If it matches the description provided by the seller and has the qualities that were presented to the buyer in the form of a sample or model;
- If it has the qualities that a buyer can legitimately expect based on the public statements made by the seller, the producer, or their representative, especially in advertising or labeling;
Or, if it has the defined characteristics agreed upon by the parties, or is suitable for any special purpose sought by the buyer, made known to the seller and accepted by the latter.
According to article L 217-12: "The action resulting from non-conformity must be brought within two years from the delivery of the goods."»" translates to "»" in English.
At the end of article L 217-16: "When the buyer asks the seller, during the course of the commercial warranty that was granted to him during the purchase or repair of a movable property, for a repair covered by the warranty, any period of immobilization of at least seven days is added to the remaining duration of the warranty.
This period starts from the buyer's request for intervention or the availability of the item for repair, if this availability is after the request for intervention."»" translates to "»" in English.
8.3 WARRANTY AGAINST HIDDEN DEFECTS
In accordance with article 1641 of the Civil Code,"The seller is liable for hidden defects in the item sold that make it unfit for the purpose for which it is intended, or that so diminish that purpose that the buyer would not have acquired it, or would have paid a lower price, had they been aware of them." There seems to be a technical issue with displaying the text you provided. Could you please try sending it again?
In accordance with article 1648, paragraph 1 of the aforementioned Code, "The action resulting from hidden defects must be brought by the buyer within a period of two years from the discovery of the defect."»" translates to "»" in English.
As part of the warranty for defects in the item sold, Tadé Pays du Levant, at the Customer's choice, undertakes, after evaluating the defect:
To refund him the full price of the product returned to Tadé Pays du Levant
He will receive a partial refund of the product price if the customer decides to keep it.
When exercising the legal warranty of conformity, which applies independently of the commercial warranty, the customer:
- You have a two-year period from the delivery of the goods to take action.
- You can choose between repair or replacement of the product, subject to the cost conditions provided for in Article L 217-9 of the Consumer Code. ;
- Is exempt from providing proof of the existence of the non-conformity of the good;
- The buyer may decide to enforce the warranty against hidden defects in the sold item as defined in article 1641 of the Civil Code. In this case, the buyer can choose between canceling the sale or a price reduction in accordance with article 1644 of the same code.
For any inquiries regarding legal warranties, the customer must contact the Customer Service through the Customer Service department.contact@tade.fr.
The customer has another option to activate a warranty by calling (33)4 94 62 96 20 from Monday to Friday from 9am to 5pm. These provisions are not exclusive of the right of withdrawal defined in Article 7 above.
8.4 DISCLAIMER OF WARRANTIES
Products that have been used, modified, repaired, integrated, or added by the Customer or any other unauthorized person are excluded from the warranty provided by the supplier of the said product or service. The warranty will not cover products damaged due to improper use.
ARTICLE 9 – PROCEDURE FOR PRODUCT RETURN BY THE CUSTOMER IN CASE OF NON-COMPLIANCE
or exercising the right of withdrawal
In order to fully benefit from the conditions of Article 8 "Compliance" and those of Article 7 "Right of Withdrawal", the Customer must return the product to the address mentioned below.
In order to simplify and facilitate the processing of product returns as well as potential refunds, it is strongly recommended that customers follow the procedure described below:
- To request a return, please use the "Contact Us" section.
- Please return the product to the following address: TADÉ LEVANT COUNTRIES - Customer Service Returns, P.O. Box 10743, 274 Avenue de Paris - ZI de Signes - 83870 SIGNES
- Correctly protected, in its original packaging, in perfect resale condition (not damaged, harmed, or soiled, unopened and still sealed), accompanied by all potential accessories, user manuals, and documentations.
- Accompanied by the sales invoice in order to allow the latter to identify the Customer (order number, name, first name, address).
- Without the product having clearly been used, meaning that the product does not show signs of use beyond what is necessary for testing and is in a condition suitable for resale.
If the Customer chooses a different return method than the procedure described above, it is essential that Tadé Pays du Levant be able to identify the Customer making this return in order to proceed with the refund. Therefore, it is necessary to include with the returned product any documents that allow the Customer to be identified (copy of their order summary or copy of the invoice).
Attention: Some products are excluded from returns for reasons of hygiene or health protection, or if they are likely to deteriorate or expire (for example cosmetics and food products).
Any item returned damaged and/or outside of its original packaging and/or missing some or all of its accessories will not be eligible for a refund. A depreciation fee will be charged to the customer if the item has been handled in a way other than what is necessary to determine its nature, characteristics, and proper functioning.
ARTICLE 10 - MODIFICATION OF THE GENERAL TERMS AND CONDITIONS OF SALE
Tadé Pays du Levant reserves the right to modify these General Terms and Conditions of Sale. Any new version will be announced in advance on the first page of the "Contact Us" section.
ARTICLE 11 - PERSONAL DATA
For more detailed information on the processing of personal data, Tadé Pays du Levant invites you to consult its Privacy Policy and Protection of Privacy.
Tadé Pays du Levant is committed to respecting the confidentiality of personal data shared by customers on the website and to process them in compliance with applicable regulations.
ARTICLE 12 - INTELLECTUAL PROPERTY
The structure of the website and each of its elements, whether or not subject to copyright and other intellectual property rights under all applicable laws, remain the sole and exclusive property of the company Tadé Pays du Levant.
Any reproduction, extraction, display, modification, adaptation, or use of the Website or any of its elements, in whole or in part, regardless of the means and purposes, and more generally any action not expressly authorized by Tadé Pays du Levant, is strictly prohibited and may result in legal action.
The trademarks, trade names, service marks, logos, and any other distinctive signs of Tadé Pays du Levant displayed on the website are protected by French law, community law, and any other applicable law. Any unauthorized use or reproduction is strictly prohibited.
The user who has a personal website and wishes to place, for personal use, a simple link on their site directly to the homepage of the site ofhttps://www.tade.fr/en/Must obtain authorization from the company Tadé Pays du Levant. In this case, it will not be an implicit affiliation agreement. However, any hyperlink pointing to the websitehttps://www.tade.fr/en/ Using the framing or in-linelinking technique is strictly prohibited. In any case, any link, even if tacitly authorized, must be removed upon a simple request from the company Tadé Pays du Levant. The company Tadé Pays du Levant expressly disclaims any responsibility for the content of websites that have created hyperlinks pointing to the website.
ARTICLE 13 - WEB AGENCY DESIGN
ZEUGMA WEB AGENCY
PHOTOGRAPHS
Copyright Bernard Touillon
ARTICLE 14 - HOST
GANDI SAS, a Simplified Joint Stock Company with a capital of 800,000€, headquartered at 63-65 boulevard Massena in Paris (75013) FRANCE, registered under number 423 093 459 RCS PARIS VAT number FR81423093459.
Phone: +33 (0) 1 70 37 76 61
Fax +33 (0) 1 43 73 18 51
ARTICLE 15 – CLAIMS / MEDIATION
15.1 For any information or complaint regarding these general terms and conditions of sale or more broadly related to an order, the Client can contact the Customer Service by phone at 04.94.62.19.41 from Monday to Friday from 9am to 5pm, or by email:contact@tade.fr.
15.2 For any question, remark or request, please contact the company at 04.94.62.19.41 or by emailcontact@tade.fr.
In case of disputes related to a service, the Client must address their complaints to the service provider as indicated below.above.
If the dispute is not resolved after such a claim, the Client has the option to resort to an alternative dispute resolution method in case of disagreement.
The customer has the right to resort free of charge (excluding any lawyer and expert fees) to a consumer mediator for the amicable resolution of the dispute with the service provider, provided that (i) the customer has previously attempted to resolve the dispute directly with the service provider by a written complaint as indicated above, (ii) their request is not unfounded, and (iii) the dispute has not already been examined by another mediator or court. The customer has a period of one year from the date of their written complaint to the service provider to submit their request to the mediator. The customer can submit their request to the Centre for Mediation and Arbitration of Paris at the following address: CMAP - 39, Avenue Franklin Roosevelt - 75008 Paris - France, or by filling out the online form available at the following address:https://conso.cmap.fr/.
For any additional information on the mediation procedure, the consumer Client can consult the CMAP website.https://www.cmap.fr) or contact CMAP directly by phone at 01.44.95.11.40 (local call charge) or by fax at 01.44.95.11.49.
15.3 At the European level, the European Commission provides an online dispute resolution platform., click here.
ARTICLE 16 - APPLICABLE LAW AND COMPETENT JURISDICTION
In case of a dispute, the Client shall first contact Tadé Pays du Levant to seek an amicable solution. These General Terms and Conditions of Sale in the French language will be executed and interpreted in accordance with French law. French courts will have jurisdiction.
ARTICLE 17 – PARTIAL NULLITY
In the event that any term of the General Terms and Conditions of Sale is deemed illegal or unenforceable by a court decision, the other provisions will remain in effect.
ARTICLE 18 - RIGHT TO OPPOSE TELEPHONE SOLICITATION
The customer has the right to request their free registration on the do-not-call list in order to avoid being subjected to commercial solicitation by telephone.