GENERAL SALE CONDITIONS
These terms and conditions apply to all orders placed on the merchant sitewww.tade.fr(the "Website") by any consumer customer (the "client").
ARTICLE 1 – SOCIETY ISSUING THE SITE
TADE COUNTRY DU LEVANT is a SARL headquartered at 274 Avenue de Paris, Parc d'Activités de Signes 83870 SIGNES, and registered in the Trade and Companies Register of Toulon under the number 430 438 879, SIRET: 430 438 879 000 24, CODE NAF 4645Z, intra-Community VAT: FR75 430 438 879.
As part of its activity, TADÉ pays du Levant has professional liability insurance with MMA, 14 boulevard Marie and Alexandre Oyon – 72030 Le Mans Cedex 9.
Contact Information of the Customer Service:
Telephone numbers: From France (33) 04 94 62 19 41 (Cost of local communication from a fixed post).
Contact form:https://www.tade.fr/nous-contacter
Fax number: 04 94 62 86 76 Monday to Friday from 9am to 5pm.
Mailing address:
TADE LEVEY COUNTRY - Customer Service
ZI of Signs BP 10743
Avenue de Paris 83030 TOULON CEDEX 9
ARTICLE 2 – GENERAL
These terms and conditions of sale of Tadé Country of the Levant company define the rights and obligations of the parties, in the context of the sale of products by Tadé Country of the Levant to the Customers of the Website www.tade.fr.These General Terms and Conditions complement the Privacy and Privacy Policy. These Terms and Conditions apply to all orders placed via the Website. They shall prevail over any other written or non-written stipulation made by the Customer, in accordance with the rules established for contracts concluded in electronic commerce. These terms and conditions of sale are subject to change. In this case, the conditions applicable to the contract concluded by the Customer will be those in force on the Website at the date of its order. The Customer declares that he has read and accepted the relevant rights and obligations. Any order made on the services is governed by these conditions. The Customer declares that it has the full legal capacity to engage under these terms and conditions.
ARTICLE 3 – PRODUCTS
3.1 PRESENTATION OF PRODUCTS
In accordance with article L.111-1 of the Consumer Code, the Customer may, prior to ordering, read on the Website the essential characteristics of the products he wishes to order. The products offered for sale on the Website constitute Tadé Country du Levant's offer. The Website reserves the right to modify its collections at any time and to change the list and product lines. The photos of the products presented on the site are not contractual.
3.2 PRODUCT PRICES
The prices of the products on the Website are VAT prices (including all taxes) and in euros (€), excluding shipping costs. These prices are those in force at the time of placing the order.
Delivery costs depend on the amount of the order, the weight and the country of destination of the delivery and are indicated before the buyer registers the order.
Tadé Country du Levant reserves the right to change its prices at any time but undertakes to apply the rates in force indicated at the time of the order. During the period of promotion, the products are identified by an appropriate indication beside the price.
The customer shall, where appropriate, carry out his personal business of customs clearance, payment of customs and tax duties and taxes, taxes on value added or turnover and taxes enabling him to withdraw his goods and obtain their enjoyment.
3.3 AVAILABILITY OF PRODUCTS
The offers of products and prices are valid as long as they are visible on the Website, Tadé Pays du Levant is doing everything possible to ensure the availability of its products to the Customer. If a product is no longer in stock when ordering, the amount will be automatically deducted from the order and the customer will be able to place a new order as soon as the product is available.
In accordance with the provisions of articles L 216-2 and L 216-3 of the Consumer Code, in the event of a breach by Tadé Country of the Levant of its obligation to deliver the property on the agreed date or, failing that, not later than 30 days after the conclusion of the contract, the Customer may terminate the contract, by registered letter with request for receipt or by writing on another durable medium, if, after having ordered, in the same manner, Tadé Country of the Levant to make the delivery within a reasonable additional period, the latter has not performed within that period.
Within 14 working days of the Customer's request for cancellation, Tadé Pays du Levant will make a refund request to his bank.
ARTICLE 4 – ORDER
4.1
Customers have the possibility to order on the Internet atwww.tade.fr
The client has two options:
- create an account before the first order. This account will be accessible at any time by the customer thanks to its identifiers (email address and password);
-order without creating an account.
In any event, the client must check the acceptance box of the Privacy Policy.
4.2
The Customer guarantees that he is fully entitled to use the payment card for the payment of his order and that this means of payment gives access to sufficient funds to cover all costs resulting from the use of the services of the Websitewww.tade.fr.
4.3
By clicking on the "Validate and Pay" button during the order process, and after checking the contents of the order in his "Shopping Cart" and, if necessary, after changing it, the customer declares that he fully and unconditionally accepts all these general terms and conditions of sale.
At any time, the client may:
- obtain a summary of the products he has selected where to modify his order by clicking on the basket, accessible at the top right of each page ;
- continue its product selection ;
- complete its product selection and order the products from its shopping cart, by clicking on the tab "Order with mandatory payment", available in its shopping cart.
In order to complete the order, the Customer must identify himself, either by filling in the fields of the form available to him, on which he will include in particular the information necessary for his identification and in particular his surname, first name, e-mail, postal address, telephone number, this information being mandatory for the processing and delivery of orders and the drawing up of invoices, or by entering his ID and password, if he has a Customer account. After confirming the content of its Order, the Customer will definitively validate the latter by payment. The Order will be final only upon payment of the corresponding price. Tadé Countries du Levant will systematically confirm each Customer's order, then send it by e-mail containing all the information relating to the order.
4.4
The price including all taxes for each Product or service is indicated in the corresponding product or service sheet. The shipping costs of the Customer's Order will be indicated to him before the final validation of the order. In addition, once the Order has been validated, prices and fees will remain accessible in the "My Account" section of the website.
4.5
The Customer will be able to consult the processing status of his Order by consulting the "My Account" area on the website. If the Customer does not have an account, he will be informed of the processing status of his order by email.
4.6
Failure by the Customer to comply with the obligations entered into under these General Conditions of Sale, and in particular in the event of fraud or any attempt at fraud, and any incident of payment of the price of an order, may result in the suspension of access to the service ofwww.tade.fr,Even the termination of its Customer Account, depending on the degree of seriousness of the actions in question, without prejudice to any damages that the company Tadé Pays du Levant might seek. Consequently, Tadé Pays du Levant reserves the right to refuse any order from a Customer with whom such a dispute exists.
Tadé Pays du Levant may be required to ask the Customer for additional information and documents in order to finalize the order. In the case of failure to provide such additional information and documents within the time limitTadeRising country may be forced to cancel the order, block access to your accountwww.tade.frAnd to record some of your Personal Data in a "payment incidents" file. If this were to happen, the members concerned would be informed individually by e-mail when the incident leading to their listing of incidents occurred. This e-mail will specify in particular the reasons and consequences of such registration and the manner in which rights of access, rectification and cancellation are exercised. As soon as a regularisation on the part of the Customer has reached the Commercial Service ofwww.tade.fr this data will be deleted from the file and the client account reactivated.
4.7
For the follow-up of his order, the Customer can contact the Customer Service, by phone on +33 (0)4 94 62 19 41 from Monday to Friday from 9am to 5pm, or by email:Contact@tade.fr.
ARTICLE 5 – PAYMENT
5.1
The customer shall pay his order on the website under the conditions set out below. The customer guarantees that he has the necessary authorizations to use the method of settlement he chooses when placing his order.
5.2 PAYMENT BY BANK CARD
Tadé Pays du Levant accepts payments by Carte Bleue, Visa and Mastercard. American Express cards are not accepted.
The customer provides the credit card number associated with the expiry date and visual cryptogram. It validates its order by clicking on the "Validate" button.
5.3 SECURITY DUPAYMENT
Tadé Country of the Levant has no access at any time to the customer's confidential banking data.
In order to secure payment, Tadé Pays du Levant chose the online payment module of the CIC Lyonnaise de Banque, based on the use of the Monetico SSL encryption protocol which ensures the encrypted transmission of transaction information between the customer's account and the payment server. Once the payment has been validated, the Customer's data will be destroyed automatically. Therefore, with each order paid by credit card, the Customer will have to enter his bank details again.
However, during your payment, you have the possibility to save the details of your payment card in order to facilitate your future purchases on our Site and Applications.
This information is thus stored and secured with our partners subject to the "PCI-DSS" (Payment Card Industry Data Security Standard).
5.4 VIAPAYPAL PAYMENT
With PayPal the customer's financial information is never communicated to Tadé Country du Levant. PayPal encrypts and protects the customer's credit card number. The customer pays online by simply indicating their email address and password.
5.5 CONTROL OF TRANSACTIONS
Upon validation of the payment by the bank centre, the order becomes effective. An email confirming the order will be sent to the customer upon validation of the payment. In case of bank refusal, Tadé Country of the Levant will automatically cancel the current order and the customer will be notified by email. Tadé Country of the Levant reserves the right to cancel an order in case of dispute over the payment of a previous order or suspicion of fraud to the bank card, or for any other legitimate reason. Tadé Country du Levant may, in the case of an order exceeding the amount indicated when placing the order, request information by email from the Customer (copy of the identity card, proof of domicile...). These documents are requested only to ensure that the Customer is the author of the order. The Customer is advised to register and print his payment certificate in order to keep the transaction information.
5.6 SECURIZATION
The sitewww.tade.fris subject to one of the security systems and has adopted the SSL encryption (Secure Socket Layer) process in order to protect as effectively as possible all sensitive data related to means of payment.
For more information on site security and payment security, Tadé Country du Levant invites you to consult its Privacy Policy.
ARTICLE 6 – DELIVERY
A confirmation email is sent to the Customer at the time of dispatch of his order. He can access the tracking of his order and the various stages of delivery of his parcel in the "My account" section of the Website.
When shipping an order, Tadé Country of the Levant includes the original invoice mentioning shipping costs and VAT.
6.1 PLACE OF DELIVERY
The Products will be sent to the delivery address indicated by the Customer during the order process.
Tadé Countries of the Levant book in metropolitan France (including Corsica and Monaco), Austria, Denmark, Czech Republic, Estonia, Finland, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Maghreb, Norway, Poland, Portugal, Spain, Slovakia, Slovenia, Sweden, Switzerland, United Kingdom, Specific Territories Spain (Balears – Canary Islands) Turkey, according to the terms, time limits and shipping costs described below and varying according to the provider chosen by the Customer when ordering.
The Customer must choose the place of delivery: at home, at the office, at a third person, at the holiday place, in a parcel relay (France and some countries of the European Union).
6.1.1 Delivery Click & Collect
When ordering, the Customer by choosing this option, can withdraw his parcel from the delivery service of Tadé Pays du Levant, from the date defined with the Customer Service, Monday to Friday from 9am to 5pm : +33 4 94 62 96 20 (Cost of local communication from a fixed station).
6.2 INFORMATION ON DELIVERY MODALITIES
When a parcel leaves the warehouses of Tadé Pays du Levant, it can be transported either by La Poste ("Colissimo" or Colis International) or by a carrier.
The Customer also has a number for tracking his order: +33 4 94 62 96 20 (Cost of local communication from a fixed station). Our advisors are available Monday to Friday from 9am to 5pm.
6.3 DELIVERY FOLLOW-UP
6.3.1 By Colissimo
As part of a shipment to Colissimo, the Customer can receive a follow-up number at his request, allowing him to know the evolution of the delivery on the sitewww.coliposte.fr. In the event of a malfunction of the Coliposte.fr website, the Customer can call 36 31 (Cost of local communication from a fixed station).
The Customer will thus have to give his tracking number, mentioned in the email that Tadé Pays du Levant sent him. It is then necessary to count between 2 and 8 working days to be delivered or to receive a notice of passage. As from the deposit of the notice of passage in the mailbox of the address indicated by the Customer, the Customer has about 10 days to pick up his parcel at the Post Office or at the Relai point. If this deadline is exceeded, the package shall be returned towww.tade.fr. TheCustomer service will then contact the Customer for possible re-shipment and without reply from the Customer within a reasonable time, will make a refund. However, if 5 working days after the parcel was shipped, the Customer did not obtain any information about his order, he must approach the post office nearest to the place of delivery indicated on the parcel. If neither the Post Office nor the parcel tracking (www.coliposte.frThe Customer must then show himself to Tadé Pays du Levant, in particular by calling +33 4 94 62 96 20.
The Tadé Pays du Levant Customer Service will then open a survey with the Post Office. The Customer will then receive an e-mail indicating that an investigation is under way. The postal service's final response times in Tadé Country of the Levant are usually 14 working days.
If the parcel is found, it is then sent to the Customer: the reception procedure follows its normal course (deposit of the parcel or notice of passage, ...)
If the parcel is declared lost, Tadé Country du Levant then informs the Customer and immediately proceeds to the refund formalities of the Order relating to the lost parcel.
6.3.2 By specialised carrier (out-of-size products, high value...):
In the case of a consignment by carrier, the products are delivered to the delivery address communicated by the Customer at the time of his order, in the following manner:
Or within 5 to 8 working days from the date of receipt of the e-mail informing the Customer that the carrier has taken over the parcel;
Either by appointment by the carrier. The carrier will contact the Customer within 5 working days of taking over the parcel, at the contact details communicated by the Customer when ordering.
In the event of absence from delivery of the parcel, regardless of the delivery method, a notice of transit containing the carrier's contact details shall be placed in the mailbox at the delivery address indicated by the Customer at the time of the order. The Customer must then agree to an appointment with the carrier by calling the number indicated on the notice. If the carrier is unable to leave the notice of passage (e.g. in case of unknown address, no door code), he will contact Tadé Country du Levant in order to obtain the missing information from the Customer. If Tadé Country of the Levant is not able to recover the missing information from the Customer for reasons beyond his control, the parcel is then returned to the warehouses of departure. The Customer is informed that a new delivery cannot be offered and that a refund is then made.
6.4 DELIVERY TIME
The delivery time indicated on the site is given as an indication between 1 and 8 working days outside the annual closing period, from the date of the order of the product, unless the Customer specifically specifies to the order prior to the order being placed and prior to its final validation. In this case, Tadé Country of the Levant will inform the Customer of an estimated delivery date range.
6.5 DELAY OR ABSENCE OF DELIVERY
In such a case, the Customer can contact the Customer Service of Tadé Pays du Levant, ZI de Signes – BP 10743 – 274 Avenue de Paris – 83030 TOULON CEDEX –contact@tade.fr(+ 33) 4 94 62 96 20.
In the event that Tadé Pays du Levant fails to comply with its obligation to deliver the property on the agreed date or, failing that, not later than 30 days after the conclusion of the contract, the Customer may terminate the contract, by registered letter with request for receipt or by writing on another durable medium, if, after having ordered, in the same manner, Tadé Pays du Levant to deliver within a reasonable additional period, the latter has not performed within that period.
Within 14 working days of the Customer's request for cancellation, Tadé Pays du Levant will make a refund request to his bank.
6.6 PARTIAL DELIVERY
The Customer will be informed by email of the partial delivery of an order. A second e-mail will inform the delivery of the other products ordered.
6.7 EFFECTIVE DELIVERY
Each delivery shall be deemed to have been made as soon as the product is made available to the Customer, in particular by the carrier, by the control system used by the carrier.
Without prejudice to the time limit available to the Customer under its right of withdrawal as defined in Article 7 below, it is for the Customer to verify the shipments on arrival and to issue any reservations and complaints which appear to him justified, or even to refuse the parcel, if it is likely to have been opened or if it bears manifest traces of deterioration. In order to allow the seller to return effectively against the carrier, such reservations and claims must be addressed within two days of delivery of the goods to the Customer Service of Tadé Pays du Levant, ZI de Signes – BP 10743 – 247 Avenue de Paris – 83030 TOULON CEDEX –Contact@tade.fr(+33)4 94 62 96 20.
6.8 LALIVATION PRICES
Tadé Country of the Levant negotiates on behalf of the Customer the freight charges that are specified on the site.
6.8.1 Metropolitan France, Andorra, Corsica and Monaco
If the Order is more than 59 € VAT shipping costs are offered.
If the Order is less than 59 €, the contribution to the shipping costs is :
* From 0 to 4,99 kg : 7 € TTC
* From 5 to 9,99 kg : 9 € TTC
* Over 10 kg : 11 € TTC
These tariffs exclude DOM-TOMs.
6.8.2 Outside Metropolitan France
> If the Order exceeds 99€ TTC shipping costs are offered.
> If the Order is less than 99€ TTC contribution to delivery costs is:
Zone 1 Germany / Luxembourg / United Kingdom / Ireland, Italy, Spain / Portugal / Switzerland / Austria
* From 0 to 4.99 Kg : 12 € TTC
* From 5 to 9.99 Kg : 16 € TTC
* More than 10 Kg : 20 € tax incl
Zone 2: Denmark / Estonia / Finland, Greece, Hungary / Iceland / Latvia / Lithuania / Maghreb / Norway / Poland / Czech Republic / Slovakia / Slovenia / Sweden / Specific territories Spain (Baleares – Canary Islands) / Turkey
* From 0 to 4.99 Kg : 18 €
* From 5 to 9.99 Kg : 30 €
* More than 10 Kg : 64 €
For countries and areas not listed, it is necessary to contact our Customer Service by email specifying the exact products desired.
A written estimate will then be submitted based on the estimated weight of the order.
ARTICLE 7 – RIGHT OF WITHDRAWAL
7.1 PERIMETER
With regard to products marketed on the Website, and with the exceptions listed below, Customers have the right to withdraw and return their product(s) for 14 days from the date of delivery of the product(s), in accordance with articles L 221-18 et seq. of the Consumer Code. In accordance with article L221-19 of the Consumer Code, the day on which the property is received is not counted, the period begins to run at the beginning of the first hour of the first day and ends at the end of the last hour of the last day of the period and finally, if the period expires on a Saturday, Sunday or a holiday or holiday, it is extended until the first working day following.
The Customer may exercise his right by notifying his will to retract in accordance with the terms indicated below in the article 7.2.
On the other hand, certain products and services listed in Article L 221-28 of the Consumer Code may not be subject to a right of withdrawal on the part of the Customer, the products concerned being in any event designated as such to Customers before the conclusion of the sale.
These include:
> the supply of goods which have been unsealed by the Customer after delivery and which cannot be returned for reasons of hygiene or health protection.
7.2 MODALITIES
7.2.1Notification of withdrawal
To exercise its right of withdrawal, the Customer must notify Tadé Pays du Levant of its decision to withdraw by sending by post a declaration without ambiguity or by sending the withdrawal form, available on the last page of these general terms and conditions, duly completed and signed to the following address: TADE pays du Levant – 274 Avenue de Paris – BP 10743 – 83030 TOULON CEDEX 9.
7.2.1Return of products
In accordance with the provisions of article L 221-23 of the Consumer Code, the Customer must return his product within 14 days of the communication of his decision to withdraw and shall bear the direct relative costs unless sent. The time limit shall be deducted as indicated for the period of withdrawal mentioned above. The normal return costs for standard 750g packages are 7 to 30 euros (depending on the carrier and country). The Customer must return his product to the following address:
For France:
COUNTRY OF THE LEAST
Customer Service Back
BP 10743 - ZI de Signes - Avenue de Paris 83 030 TOULON CEDEX 09
The return is carried out at the risks and perils of the Customer. The refund of the product returned at the invoiced price, including the delivery costs, will be made using the same means of payment as that used to pay the order. The refund will take place within fourteen (14) days of receipt of the Customer's information of his decision to withdraw, Tadé Country of the Levant reserving the possibility of deferring the refund until the recovery of the product or proof of dispatch of this product by the Customer, the date chosen being that of the first of these facts.
ARTICLE 8 – CONFORMITY AND GUARANTEES
Tadé Country du Levant makes every effort to ensure that the photographic representation of the products or services on the website is as faithful as possible. However, in view of the digital presentation of products or services on the Internet, it is possible that the customer's perception of the photographic representation of the products or services does not exactly correspond to the product or service itself.
8.1 TRADE GUARANTEE
Certain products may be subject to commercial warranty (so-called "manufacturer guarantee") ). In such a case, this is indicated on the product description sheet of the website.
The scope and duration of this guarantee varies according to the brands. Also Tadé Country of the Levant invites its Customers to consult the guarantee notice generally provided with these products and the exact terms of the commercial guarantees. This manufacturer guarantee is the one usually granted by the supplier to its customers.
In case of a problem with a product, the Customer must keep the purchase invoice sent by Tadé Country du Levant and address the Customer Service via the heading
Contact" will inform him of the approach to be followed.
Regardless of the commercial guarantee, the Customer benefits from the legal guarantee of conformity referred to in articles L 217-4 to L 217-12 of the Consumer Code and the guarantee relating to defects of the thing sold, under the conditions laid down in articles 1641 to 1648 and 2232 of the Civil Code.
8.2 LEGISLATIVE GUARANTEE OF CONFORMITY
In the context of the legal guarantee of conformity, if the property ordered by the Customer has a lack of conformity existing at the time of issue, Tadé Country du Levant, according to what is possible to do, undertakes:
Either to replace the Customer's product with an identical product depending on the stock available;
Or to exchange a product for a product of quality and equivalent price depending on the stock available;
Either refund the price of the product ordered within 30 days of the Customer's request if the replacement of an identical or equivalent product proves impossible.
Article L 217-4 of the Consumer Code provides thatThe seller delivers goods in accordance with the contract and responds to any defects in conformity existing at the time of issue. It shall also respond to defects in conformity resulting from the packaging, assembly instructions or installation where it has been placed under its responsibility by the contract or has been carried out under its responsibility. »
Article L 217-5 of the Code states: "The property complies with the contract:
If it is suitable for the usual intended use of a similar property and, if applicable:
- if it corresponds to the description given by the seller and possesses the qualities which he has presented to the buyer in the form of a sample or model;
- whether it presents the qualities that a buyer can legitimately expect in the light of public statements made by the seller, the producer or his representative, in particular in advertising or labelling;
Or if it has the characteristics defined by mutual agreement of the parties or is suitable for any special use sought by the buyer, made known to the seller and accepted by the seller. »
Article L 217-12 states:The action resulting from non-conformity is prescribed by two years from the date of issue of the property»
Article L 217-16 states:Where the buyer requests from the seller, during the course of the commercial guarantee granted to him when acquiring or repairing movable property, a restoration covered by the guarantee, any period of immobilization of at least seven days shall be added to the duration of the guarantee remaining to run.
That period shall run from the request for intervention by the purchaser or from the provision for reparation of the property in question, if that provision is made after the request for intervention»
8.3 GUARANTEE AGAINST CATCHES
Under article 1641 of the Civil CodeThe seller is bound by the warranty because of the hidden defects of the thing sold which make it unfit for the use to which it is intended, or which reduce such use so much that the buyer would not have acquired it, or would have given only a lesser price, if he had known them. »
Article 1648, paragraph 1, of the Code states:The action resulting from redhibitral defects must be brought by the purchaser within two years from the discovery of the vice»
As part of the guarantee of defects of the thing sold, Tadé Country of the Levant, according to the choice of the Customer undertakes, after evaluation of the defect:
Either refund him the entire price of the product returned to Tadé Country of the Levant
Either refund part of the price of the product, if the customer decides to keep it.
When acting as a legal guarantee of conformity, which applies independently of the commercial guarantee, the customer shall:
- Benefit from a period of two years from the issue of the property to act;
- May choose between repair or replacement of the property, subject to the cost conditions laid down in article L 217-9 of the Consumer Code ;
- Is exempt from reporting evidence of the non-conformity of the property;
- May decide to implement the guarantee against hidden defects of the good sold within the meaning of Article 1641 of the Civil Code and in this case may choose between the resolution of the sale or a reduction of the sale price in accordance with Article 1644 of the Code.
For any request concerning legal guarantees, the Customer must then contact the Customer Service through the Customer Service:contact@tade.fr.
The Customer has another way to implement a guarantee by calling (33)4 94 62 96 20 Monday to Friday from 9am to 5pm. These provisions are not exclusive to the right of withdrawal as defined in Article 7 above.
8.4 EXCLUSION OF GUARANTEE
Products used, modified, repaired, integrated or added by the Customer or any other person not authorized by the supplier of such product or service shall be excluded from warranty. The warranty will not cover products damaged due to misuse.
ARTICLE 9 – MODALITIES OF PRODUCT REFERENCE BY THE CUSTOMER IN THE CASE OF NON-CONFORMITY
or exercise of the right of withdrawal
In order to fully benefit from the conditions of Article 8 "Compliance" and Article 7 "Right of Retaliation", the Customer must return the product to the address below mentioned.
In order to simplify and facilitate the processing of product referrals and its possible refund, it is strongly advised that Customers follow the procedure described below:
- Request return via the "Contact Us" section
- Return the product to the following address: TADÉ COUNTRY OF THE LIVER - Customer Service Back, BP 10743, 274 Avenue de Paris – ZI de Signes – 83870SignES
- Correctly protected, in its original packaging, in a perfect condition of resale (not damaged, damaged or salted or opened and still sealed) accompanied by any accessories, instructions and documentation
- Accompanied by the sales invoice so that the latter can identify the Customer (order number, surname, first name, address).
- Without the product clearly being used, i.e. provided that the product does not bear the mark of a use exceeding the time necessary for its testing and is in a condition permitting its sale.
If the Customer opts for a method of return other than the procedure described above, it is essential that Tadé Pays du Levant can identify the Customer who makes this return in order to be able to make its refund. Also it is necessary to attach to the returned product all documents allowing to identify the Customer (copy of its order summary or copy of the invoice).
Caution: Some products are excluded from retractions for reasons of hygiene or health protection, or if they are likely to deteriorate or perish (e.g. cosmetics and food products).
Any returned property damaged and/or out of its original packaging and/or without all of its accessories cannot be reimbursed. A depreciation allowance will subsequently be charged to the customer, if the property has been manipulated other than that necessary to establish its nature, characteristics and proper functioning.
ARTICLE 10 – AMENDMENT OF GENERAL CONDITIONS OF SALE
Tadé Pays du Levant reserves the right to amend these Terms and Conditions. Any new versions of these will be reported on the first page of the "Contact Us" section.
ARTICLE 11 – PERSONAL DATA
For more information on the processing of personal data, Tadé Country du Levant invites you to consult its Privacy and Privacy Policy.
Tadé Country du Levant undertakes to respect the confidentiality of the personal data communicated by the Customers on the Website and to process them in accordance with the applicable regulations.
ARTICLE 12 – INTELLECTUAL PROPERTY
The structure of the Website and of each of its elements, whether or not they are subject to copyright and other intellectual property rights under all applicable laws, remains the sole and exclusive property of Tadé Country du Levant.
Any reproduction, extraction, exhibition, modification, adaptation or use of the Website or any of its elements, in whole or in part, regardless of the means and purposes, and more generally any action not expressly authorized by Tadé Country of the Levant, is strictly prohibited and liable to prosecution.
Trade-marks, trade names, service marks, logos and any other distinctive signs of Tadé Pays du Levant which are displayed on the website are protected by French law, Community law and any other applicable law. Any unauthorized use or reproduction is strictly prohibited.
A user who has a personal website and wishes to place, for personal use, on his website a simple link directly to the home page of the websitewww.tade.frMust apply to Tadé Pays du Levant for permission. This will not be an implied affiliation agreement. However, any hyperlink to the sitewww.tade.fr and using the technique of framing or in-linelinking is formally prohibited. In any case, any link, even tacitly authorised, must be withdrawn at the simple request of Tadé Pays du Levant. Tadé Pays du Levant expressly excludes any liability relating to the contents of websites that have created hyperlinks pointing to the website.
ARTICLE 13 – WEB AGENCY DESIGN
ZEUGMA WEB AGENCY
PHOTOGRAPHIES
Copyright Bernard Touillon
ARTICLE 14 – HEBER
GANDI SAS, Société par Actions Simplified to the capital of 800.000€ having its registered office at 63-65 boulevard Massena in Paris (75013) FRANCE, registered under the number 423 093 459 RCS PARIS VAT No FR81423093459
Tel: +33 (0) 1 70 37 76 61
Fax +33 (0) 1 43 73 18 51
ARTICLE 15 – CLAIMS/MEDIATION
15.1 For any information or complaint relating to these general terms and conditions of sale or more broadly relating to an order, the Customer may contact Customer Service by telephone at 04.94.62.19.41 monday to friday from 9am to 5pm, or by email:contact@tade.fr.
15.2 For any questions, comments or requests, contact the company at 04.94.62.19.41 or by mailcontact@tade.fr.
In the event of disputes relating to a service, the Customer must address his claims to the provider as indicated below-on it.
If the dispute is not resolved after such a claim, the Customer has the option of using an alternative dispute resolution method in the event of a dispute.
In particular, the Client has the right to make free use of a consumer mediator for the amicable resolution of the dispute between the Customer and the Provider, provided that (i) the Customer has previously attempted to resolve the dispute directly with the Provider by means of a written claim as described above, (ii) his claim is not unfounded and (iii) the dispute has not already been examined by another mediator or a court. The customer has one year to submit written complaints to the Ombudsman. The Customer may address his request to the Center for Mediation and Arbitration in Paris at the following address: CMAP–39,AVENUEFRANKLINROOSEVELT–75008PARIS – France or by filling out the online form at the following address:https://conso.cmap.fr/.
For further information on the mediation procedure, the Consumer Client can consult the CMAP website (https://www.cmap.fr) or contact CMAP directly by phone at 01.44.95.11.40 (price of a local call) or by fax to 01.44.95.11.49.
15.3 At European level, the European Commission provides you with an online dispute resolution platform, click here.
ARTICLE 16 – APPLICABLE LAW AND COMPETENT JUSTICE
In the event of a dispute, the Customer will first contact Tadé Country du Levant to obtain a friendly solution. These Terms and Conditions of Sale in French shall be executed and interpreted in accordance with French law. The French courts will have jurisdiction.
ARTICLE 17 – PARTIAL NULLITY
If any of the terms of the General Conditions of Sale are considered illegal or not enforceable by a court decision, the other provisions will remain in force.
ARTICLE 18 – THE RIGHT OF OPPOSITION TO TELEPHONIC MARCHING
The customer has the right to apply for free registration on the list of oppositions to the call-up in order not to be subject to commercial prospecting by telephone