Privacy and Privacy Policy
As the controller of your personal datawww.tade.fr makes every effort to protect your privacy best during your visits to one of our websites (hereinafter "the Site") as well as our websites and applications, including those on social networks (hereinafter "the Applications").
This section is dedicated to our Privacy and Privacy Policy. It allows you to be informed about the processing of your personal data by TADE and your rights. This Policy is therefore important to you, who wish to have a positive and confident experience of our Services and to www.tade.fr, who wishes to answer your questions and expectations accurately and fully.
As part of this Policy, "Personal Data" refers to data that relates to you alone at a given time, regardless of the Terminal you are using. It may be your name, first name, postal address, telephone number, email address, payment card number, IP address as well as any data provided by you on our website or generated by your navigation.
"Terminal(s)" means hardware (computer, tablet, smartphone, telephone, etc.) that you use to view or view a site, application, advertising content, etc.
By using our Site and Applications, you agree to the terms of this Policy. If you disagree with any of its terms, you are free not to use our Sites and Applications.
I - Protection of your Personal Data
All the information you can provide towww.tade.fr during your visits to our Site and our Applications are strictly confidential. The information about you allows us to facilitate your purchases, get to know you better and thus improve the commercial relations we maintain with you. They are only used for the purposes for which you have communicated them to us.
I - 1. What information is collected ?
The Data we collect may include your so-called personal data, in that it identifies you. Some information is mandatory and others optional as indicated in the collection form.
The Personal Data you provide or collect are:
- Information about your identity such as your surname, first name, gender, date and place of birth, information about your credentials;
- Your contact details such as your mailing address, email address, telephone numbers;
- Data on the means of payment used ;
- Information that you provide by contacting us;
- Information about our business relationship and the purchases you make;
- Data collected through cookies. We use cookies on our website and in electronic messages to recognize you, remember your preferences and present you with content that may interest you.
I - 2. For what purposes are your data used ?
We use your Personal Data only if you have previously consented to it.
We collect and process this information about you for various purposes:
- for processing your order;
- to strengthen and customize communication, in particular by means of electronic information letters/mails, as well as in the context of customisation of the Site and Applications according to your preferences;
- in order to better understand our Members and their use of our Site and Applications and thus modify our Site and Applications according to their needs;
- to ensure the execution of orders by suppliers and suppliers, subcontractors (in particular carriers);
- For the monitoring of the customer relationship such as the carrying out of satisfaction surveys, the management of complaints and after-sales service for the management of requests for access, rectification, opposition, deletion, limitation and portability related to data;
- to combat fraud.
I - 3. What information do we share with third parties ?
We undertake not to disclose to third parties the information you provide to us. The information you provide to us is used exclusively by our internal services and will not be sold to third parties without your prior consent. Thuswww.tade.fr never forward your Personal Data to third parties who may use it for direct advertising purposes, unless you have expressly consented to it
We may have to transfer certain data, in particular personal data, to third parties in a secure manner,
- to ensure the performance of tasks necessary for the execution of the order;
- to ensure the delivery of goods and services;
- for monitoring the customer relationship such as carrying out satisfaction surveys, handling complaints and after-sales service;
- to respond to an injunction from the legal authorities and/or to combat fraud and more generally any criminally reprehensible activity.
The recipients of the data are:
- persons in charge of the marketing department, the commercial department, the services responsible for dealing with customer relations and prospecting, the administrative departments, the logistics and it services and their managers ;
- the audit services (audit officer, internal audit services, etc.) ;
- subcontractors if the contract signed between the subcontractors and the controller mentions the obligations of the subcontractors with regard to the protection of data security and confidentiality (article 35 of the amended law of 6 january 1978) and specifies in particular the security objectives to be achieved;
- partners or external companies of the same group of companies subject to customer consent ;
- the agencies, judicial officers and departmental officers in the course of their debt collection mission.
I - 4. Fight against fraud
www.tade.fr is convinced of the need to take anti-fraud measures that endanger consumers and undermine their confidence in e-commerce
In order to ensure the security of payments during transactions on its Sites and Applications, avoid fraud and thus protect consumers in the context of distance sellingwww.tade.fr may be required to carry out an automated processing whose purpose is to control, or to have controlled by its subcontractors, the orders placed on its Sites and Application and to verify the regularity of the information transmitted to it at the time of the latter. This verification involves the processing of certain personal data collected through the Sites and Applications of the www.tade.fr.
Therefore, if an order does not provide all the guarantees necessary to ensure a compliant and secure paymentwww.tade.fr reserves the right to cancel it. If we consider it necessary, we may ask you for additional information and documents to finalize the order.
In the event of failure to provide such additional information and documents within the time limitwww.tade.fr may be forced to cancel the order, block access to your account www.tade.fr and to record some of your Personal Data in a "payment incidents" file. If this were to happen, the members concerned would be informed individually by e-mail when the incident leading to their listing of incidents occurred. This e-mail will specify in particular the reasons and consequences of such registration and the manner in which rights of access, rectification and cancellation are exercised. As soon as a regularisation on the part of the customer has reached the Commercial Service of www.tade.fr this data will be deleted from the file and the client account reactivated.
I - 5. Hosting your Personal Data ?
Before arriving on our servers in France, the Data from your Terminal has already transited from servers located around the world, regardless of any action of www.tade.fr.
Our site is present in different countries but your data is only stored on secure servers located in France. In order to operate certain services and features on the Sites and Applications, Tadé Countries du Levant may have to transit the Data through servers located around the world and host the Data in countries that have laws ensuring a level of data protection either equivalent to the French and European legal provisions or different. In any eventwww.tade.fr will naturally take appropriate measures to maintain the security of personal information during the transfer and upon receipt of such information. Subcontractors and suppliers will be bound by contract withwww.tade.fr, which will in particular ensure a high level of data protection, and will require that any technical measures necessary on a continuous basis to keep Personal Data secure be implemented. www.tade.fr ensure the same high level of protection of Personal Data as required in France.
I-6. How long do we keep your Personal Data?
In accordance with the applicable rules, the Data shall be kept for a period not exceeding the period strictly necessary for the fulfilment of the above purposes (I-2).
Client data used for commercial exploration may be retained for a period of three years from the end of the commercial relationship. In addition, data relating to a non-client prospect may be retained for a period of three years from the date of collection by the controller or the last contact from the prospect.
Data enabling proof of a right or contract, or kept in compliance with a legal obligation, may be subject to an intermediate archiving policy for a period not exceeding the period necessary for the purposes for which they are kept, in accordance with the provisions in force.
I - 7. What are your rights ?
First, the collection of Personal Data concerning you is subject to your express and prior consent. In addition, you may withdraw your consent at any time. You have rights to your Personal Data:
- the right to obtain information about the Data we hold about you and the related processing;
- the right to access this Data and to receive information concerning the purposes of the processing, the categories of Personal Data concerned, the recipients of the data, and the possible existence of an automated and logical decision-making underlying the processing, as well as the duration of the retention of the Data, the other rights that are open to you, the right of withdrawal from the National Commission on Informatics and Freedoms and the source of the Data if they have not been collected directly from us;
- the right to withdraw at any time your consent to the processing of your Personal Data, being specified that the withdrawal of your consent will not affect the legality of the processing based on your initial consent;
- the right to lodge a complaint with the National Commission for Information and Freedoms;
- the right to receive data in electronic form and/or to ask us to transmit this information to a third party where technically possible (this right applies only to the data you have provided us);
- the right to request correction or modification of your Data;
- the right to request the deletion of your Data;
- the right to request a limitation of their treatment or to object to their treatment.
To do this, you can choose to send your application (with an email address, surname, first name, mailing address and a copy of your ID card):
- By e-mail addressed totade@tade.fr ;
- By visiting the Site, in the "Contact Us" section, selecting the desired section;
- By post to the following address:
TADE NETHERLANDS
BP 10743
274 FUTURE OF PARIS
PARK OF SIGNS
830870 TOULON CEDEX
In the event of a request for deletion of your Data, however, we will be able to keep it in our archives for the period necessary to ensure our legal, accounting and tax obligations and in particular, in order to prevent any unlawful conduct after the deletion of your Account (reuse of your former account by a third party).
II - Safety of Internet Navigation
II - 1. Integrity of your data on the Internet
We are implementing ways to make your information safe. Therefore, we use both technical, physical and procedural control measures that are implemented during the collection, processing and transfer of your data.
II - 2. Malware use
You must protect your account password and not communicate it to anyone. You must also be careful and discerned when using one of our community spaces, such as our Application on social networks: no employee ofwww.tade.fr will ask you your password. We also recommend that you do not disclose information that may identify you or a third party. If you do, our responsibility cannot be engaged. Moreoverwww.tade.fr please contact us immediately if you discover any unauthorized or suspicious use of your Data in connection withwww.tade.fr by writing to tade@tade.fr.
Your password and links to the sitewww.tade.fr sent in our e-mails are information for your sole attention and are said to be confidential.
E-mails received from www.tade.fr, links and passwords must never be passed on to other people to avoid any risk of identity theft.
Regardless ofwww.tade.fr to whom you have voluntarily transmitted your Data, in particular your e-mail address and taking into account the nature of the Internet network, other operators, without any connection with www.tade.fr, are able to capture these without your consent, especially during your internet browsing. Therefore, we recommend that you install on your computer anti-virus and "anti-spyware" and update them regularly.
Indeed, although infrastructurewww.tade.fr be protected from malware (viruses, trojans, worms, spyware...), the security of your Terminal and network remains your responsibility. We recommend you have an up-to-date antivirus on your computer, don't let anyone access your wired home network or Wifi and make sure that your internet communications are legitimate. You can also install a firewall on your computer.
II - 3. Usurpation/ Phishing/ Phishing
Becausewww.tade.fr guarantees secure browsing, your username and password will never be requested. www.tade.fr will never contact you by e-mail to obtain personal or financial information. You should only provide your account information after you have logged in to http:// www.tade.fr directly via your browser.
If you receive an email from www.tade.fr which seems fraudulent to you, notify us by transferring it to the address : tade@tade.fr .
If you suspect your accountwww.tade.fr has been usurped, contact as soon as possible our Customer Relations Service, Monday to Friday from 9am to 5pm since theFrance, in number 04 94 62 19 41
In case of fraud of your payment card, we invite you to get closer to your bank.
III - Security of Online Payments
The Site and Applications are subject to one of the most efficient security systems at the moment. www.tade.frAdopted the SSL encryption process (Secure Socket Layer).
For the security of transactionswww.tade.fr used the 3D Secure system developed by CIC.
Upon payment, your bank details are encrypted on your computer and then transmitted in encrypted form to servers that can decipher them. Authorizations and data are then verified with your bank to avoid abuse and fraud.
This process is based on the HTTPS protocol (implementation of SSLv3 or TLSv1 on HTTP), one of the most robust today. When transferring via the Internet, it is impossible to read them: nothing passes plain on the web.
During your payment, you have the possibility to save the details of your payment card in order to facilitate your future purchases on our Site and Applications.
This information is thus stored and secured with our partners subject to the "PCI-DSS" (Payment Card Industry Data Security Standard)
The rules governing the use of bank cards require banks domiciled in France to cover the risk of fraudulent use of your card.
We remind you that you must notify any fraudulent transaction to your bank or bank issuing your card.
Express payment
CIC Lyonnaise de Banque was chosen bywww.tade.fr so that, if you wish, your bank card data can be stored securely and used for future payments on the trader's website.
CIC Lyonnaise de Banque collects your credit card data (card number and expiry date) to facilitate your next payments on the trader's website. These data are not intended for commercial exploration purposes. They may be communicated, as necessary, in view of the above mentioned purpose to the merchant and subcontractor of the CIC Lyonnaise established in the European Union. The necessary data transfers take place under conditions and under guarantees to ensure the protection of your Personal Data.
IV - "Cookies" or login cookies
A "cookie" is a log-in cookie that designates a text file that can be saved, subject to your choices, in a dedicated area of your Terminal's hard drive, when viewing an online service on the Site and Applications. A Cookie file allows its transmitter to identify the Terminal in which it is registered, during the cookie's validity or registration period.
When visiting our Site and Applications, information relating to the navigation of your Terminal (computer, tablet, smartphone, etc.) on our Site and Applications, may be stored in "Cookies" files installed on your Terminal, subject to any choices you have expressed regarding Cookies that you may change at any time.
IV - 1. What are cookies on our website for ?
Only the transmitter of a cookie is likely to read or modify information contained therein.
Cookies we issue on our Site
When you log in to our Site or Applications, we may be required, subject to your choice, to install various cookies in your Terminal allowing you to recognize your Terminal's browser during the period of validity of the cookie concerned. The Cookies we issue are used for the purposes described below, subject to your choices, resulting from the settings of your browser software used during your visit to our Site or Applications.
The Cookies we issue allow us to:
- to compile statistics and volumes of use and use of the various components of our Site or Applications (sections and content visited, routes), enabling us to improve the interest and ergonomics of our Services ;
- to adapt the presentation of our Site or Applications to the display preferences of your Terminal (language used, display resolution, operating system used, etc.) during your visits to our Site, depending on the visualization or reading hardware and software that your Terminal includes ;
- to store information relating to a form you have completed on our Site or on our Applications (registration or access to your account) or to products, services or information you have chosen on our Site or on our Applications (subscribed service, content of an order basket, etc.)
- to allow you access to reserved and personal areas of our Site or Applications, such as your account, by means of identifiers or data that you have previously entrusted to us
- implement security measures, for example when you are asked to reconnect to a content or service after a certain period of time.
Cookies issued on the Site and Applications by third parties.
As a result of third-party applications embedded in our Site, some cookies may be issued by entities other than www.tade.fr and the issuance and use of cookies by third parties, are subject to the privacy policies of such third parties. We inform you about the purpose of the cookies we know and the means you have to make choices about these cookies.
We may include on our Site or on our Applications, third-party computer applications, which allow you to share content from our Site with others or to communicate to others your consultation or opinion about content from our Site or our Applications. This is particularly the case with "Share", "Like", social media buttons such as "Facebook", "Twitter", etc.
The social network providing such an application button is likely to identify you with this button, even if you did not use this button during your visit to our Site or Applications. Indeed, this type of application button can allow the social network concerned to track your browsing on our Site, simply because your account with the social network concerned was activated on your Terminal (open session) during your browsing on our Site.
We have no control over the process used by social networks to collect information about your browsing on our site and associated with the Personal Data they have. We invite you to consult the privacy policies of these social networks in order to learn about the purposes of use, including advertising, of the navigation information they can collect through these application buttons. These protection policies must in particular allow you to exercise your choices with these social networks, in particular by setting up your user accounts for each of these networks.
IV - 2. Your choices about cookies
Several options are available to manage cookies. Any settings that you may undertake will be likely to change your Internet browsing and access conditions to certain services that require the use of cookies
You can choose at any time to express and modify your cookie wishes, by the means described below.
The choices offered by your browser software
You can configure your browser software so that cookies are stored in your Terminal or, on the contrary, they are rejected, either systematically or according to their transmitter. You can also configure your browser software so that the acceptance or refusal of cookies is offered to you on an ad hoc basis, before a cookie may be registered in your Terminal.
(a) The Agreement on Cookies
The recording of a cookie in a Terminal is essentially subject to the will of the user of the Terminal, who can express and modify at any time and free of charge through the choices offered to him by his navigation software
If you have accepted cookies stored in your Terminal in your browser software, cookies embedded in the pages and contents you have viewed may be temporarily stored in a dedicated space of your Terminal. They will only be readable by their transmitter.
(b) Refusal of Cookies
If you refuse to store cookies in your Terminal, or if you delete those stored there, you will no longer be able to benefit from a number of features that are nevertheless necessary to navigate certain areas of our Site or Applications. This would be the case if you tried to access our content or services that require identification. This would also be the case when we -or our providers - could not recognise, for technical compatibility purposes, the type of browser used by your Terminal, its language and display settings or the country from which your Terminal appears to be connected to the Internet.
If so, we disclaim any liability for the consequences of the degraded operation of our services resulting from the impossibility for us to register or consult the cookies necessary for their operation and which you would have refused or deleted.
(c) How to exercise your choices, depending on the browser you use
For managing cookies and your choices, the configuration of each browser is different. It is described in the help menu of your browser, which will let you know how to change your cookie wishes
- For Internet ExplorerTM:http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies,
- For SafariTM:http://docs.info.apple.com/article.html?path=Safari/3.0/fr/9277.html,
- For ChromeTM:http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647,
- For FirefoxTM:http://support.mozilla.org/fr/kb/Activer and disable cookies
- For OperaTM:http://help.opera.com/Windows/10.20/fr/cookies.html,
etc. You can also consult our website which explains how to delete your cookies.
(d) Disable Google Analytics cookies
Name of cookie used:
_ga
Cookie type:
Audience cookie
You can prevent the use and deposit of this cookie on your desktop by visitinghttps://tools.google.com/dlpage/gaoptout?hl=fr.
(e) Disable Xiti cookies
Cookies used:
idrxvr
tmst
Cookie type:
Audience cookie
You can prevent the use and deposit of this cookie on your desktop by visitinghttp://www.xiti.com/fr/optout.aspx.
(f) Remove Your Cookies
You can delete all your cookies, or only those you want. Removing cookies does not prevent navigation or re-installation during navigation. This allows you to master your browser's cookie library at some point. Technical cookies, necessary for navigation, will be reset if you visit WWW.TADE.FR
Below, we explain the procedure to follow according to your browser.
Chrome
From the Chrome menu, select "Settings
Show Advanced Settings
See "Privacy
Click "Content Settings
In the "Cookies" section (first paragraph), click on "Cookies and Site Data
Look for the cookies you want to delete and click "OK". You can also choose to delete all your cookies.
Firefox
In the Firefox menu, go to "Tools" and then to "Options
On the "Privacy" tab, click "Show Cookies
Look for the cookies you want to delete and click "Remove Cookies
Internet Explorer
Internet exploration does not allow cookie management on a case-by-case basis. To delete all your cookies:
Click on "Tools" and then on "Internet Options
In the "General" tab, "Navigation History", click "Delete
Check the "Cookies" box and click "Delete
Safari
From the Safari menu, select "Preferences
In the window that opened, go to the "Security" tab
Click "View Cookies
In the window that opened, search and select the cookies you want to delete, and click "Delete
(g) Private navigation
The "Private Navigation" mode, proposed today by all browsers, mainly allows you to navigate without keeping any pages visited or downloads history. With regard to cookies, any cookies that were saved during your browsing will be deleted when you close your browser. It is therefore not a solution to refuse cookies; however, their lifespan is limited to the duration of your navigation.
(h) Disable third party cookies
Deactivation of third party cookies allows you to accept only cookies stored by the site WWW.TADE.FR ,which you also have the possibility to disable, delete or limit thanks to the indications of articles (b) to (g) above
Here is the procedure to follow, according to your browser, if you wish to refuse third-party cookies:
Chrome
From the Chrome menu, select "Settings
Show Advanced Settings
See "Privacy
Click "Content Settings
In the "Cookies" section (first paragraph), check the box "Block cookies and third party site data
Save changes by clicking "OK
Firefox
In the Firefox menu, go to "Tools" and then to "Options
On the "Private Life" tab, check the "Accept Cookies" box
For the "Accept Third Party Cookies" parameter, select "Never
Save changes by clicking "OK
Internet Explorer
From the Internet Explorer menu, go to "Internet Options
In the "Privacy" tab, click the "Advanced" button
Accept internal cookies, refuse third party cookies
Save changes by clicking "OK
Safari
From the Safari menu, select "Preferences
In the window that opened, go to the "Security" tab
Choose "Accept cookies", select "From only sites I visit
Your choices expressed online directly with us
If you do not wish:
that we collect data on your navigation,
that as part of a registration via a special operation we can identify the special operation of origin, you can choose below to disable all third party cookies, not essential to browsing onWWW.TADE.FR We will then store in your terminal a cookie whose sole purpose is to disable the storage of these cookies on your desktop. This cookie will be valid for 13 months.
Would you like to disable the storage of cookies not strictly necessary for browsing ?
° No °Yes
Attention, taking your wish into account is based on a cookie. If you delete all cookies stored in your device (via your browser), we -or our providers - will no longer know that you have chosen this option.
(j) Your choices expressed online through interprofessional platforms
You can connect to the website Youronlinechoices, proposed by digital advertising professionals grouped within the European Association EDAA (European Digital Advertising Alliance) and managed in France by the Interactive Advertising Bureau France.
This will allow you to know which companies are registered on this platform and which offer you the possibility to refuse or accept cookies used by these companies to adapt to your browsing information the advertisements that may be displayed on your terminal:http://www.youronlinechoices.com/fr/controler-ses-cookies/.
This European platform is shared by hundreds of Internet advertising professionals and is a centralized interface allowing you to express your refusal or acceptance of cookies that may be used in order to adapt to the browsing of your terminal advertisements that may be displayed there. Note that this procedure will not prevent the posting of advertisements on websites you visit. It will only block the technologies that allow to adapt advertisements to your interests
Flash"© cookies from "Adobe Flash Player"TM
"Adobe Flash Player"TM is a computer application that allows the rapid development of dynamic content using the computer language "Flash". Flash (and applications of the same type) memorizes the settings, preferences and use of these content using a cookie-like technology. However, "Adobe Flash Player"TM manages this information and your choices via an interface different from that provided by your browser software
To the extent that your Terminal would be likely to view from the Site and the Applications of the content developed with the Flash language, we invite you to access your Flash cookie management tools, directly from the sitehttp://www.adobe.com/fr/.
IV - 3. What is the use of cookies accompanying third-party advertising content
When you access a site or application containing advertising or promotional spaces broadcasting one of the advertising or promotional operations, this ad may contain a cookie. This cookie is likely, subject to your choices, to be registered in your Terminal and allow us to recognize the browser of your Terminal during the period of validity of the cookie concerned. Cookies embedded in our advertising or promotional advertisements distributed by third parties are used for the purposes described below, subject to your choices, resulting from the settings of your browsing software used during your visit to our Site or our Applications that you can express at any time.
The Cookies that we are likely to issue allow us, if your Terminal has allowed their registration, according to your choices:
- to record the number of displays and activations of our advertising content broadcast on third-party websites or applications, to identify those content and those sites/applications, to determine the number of users who clicked on each content
- to calculate the amounts due to the actors in the advertising channel (communication agency, advertising authority, website/support for dissemination) and to compile statistics
- to adapt the presentation of the Site or the Application to which one of our advertising or promotional content leads
- according to the display preferences of your Terminal (language used, display resolution, operating system used, etc.) during your visits to our Site and according to the visualization or reading hardware and software that your Terminal includes,
- according to the location data (longitude and latitude) transmitted to us (or to our providers) by your Terminal with your prior agreement
- to follow the subsequent navigation carried out by your Terminal on sites or applications or on other advertising content.
IV - 4. What's the point of seeing ads that fit your navigation
Our objective is to present you with the most relevant offers possible. To this end, the cookie technology allows us to determine in real time what offer to display at a Terminal, based on its recent browsing within the Site or our Applications
You may prefer to see offers of products and services that match your interests rather than offers that have no interest in you.
IV - 5. If you share the use of your terminal with other people
If your Terminal is used by several people and when a single Terminal has several browser software, we cannot assure ourselves that the services and advertisements intended for your Terminal correspond well to your own use of this Terminal and not to that of another user of this Terminal
If necessary, sharing with other people of the use of your Terminal and setting your browser settings for cookies is your free choice and responsibility.
IV - 6. Personal data and navigation information
We may adapt our offers for you to information relating to the navigation of your Terminal on our Site and Applications or within websites or services edited by third parties and on which we issue cookies
To the extent that you have provided us with Personal Data concerning you, including your electronic contact information, when you register or access one of our services, we may, subject to your choices, associate browsing information relating to your Terminal, processed by the cookies we issue, with your Personal Data in order to address you, for example, electronic prospecting or posting on your Terminal, personalized offers that are more specifically intended for you and may also interest you.
You may at any time ask us not to receive any more advertisements or prospecting adapted to your Terminal's navigation information, by contacting us directly and free of charge, or by means of the unsubscribe link included in any prospecting that we may send you by email. If so, the advertisements you may continue to receive, unless you object to us, will no longer be suitable for browsing your Terminal
Furthermore, in the event that we consider obtaining from a third party (target advertising provider, advertising authority, etc.), browsing information from your Terminal that we might associate with the Personal Data that you have provided to us, we would first seek your explicit consent before proceeding with such an association and sending you advertising or prospecting that would result
Your explicit agreement may be to check a proposed box on our services to which you are registered, such as "I would like to see advertisements displayed or received adapted to my navigation observed by partners of WWW.TADE.FR ".